Shipping, Tracking & Returns

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Tracking Updates

All of your packages processed by Shipito can be found by clicking on the "Sent Packages" tab at the top of your account. Each package has a tracking number link which will open a new tab displaying all available tracking information for your package. All packages are assigned a tracking number but not all shipping methods provide tracking updates. To check to see if your carrier provides tracking, please visit our Shipping Methods page. Watch this video for more information.

Possibility #1
Not all carriers provide tracking updates or they can be sporadic. We try to provide as much information as we are given by the carriers. Please review our Shipping Methods page to see what carriers usually provide tracking updates.

Possibility #2
If you are using one of these carriers: USPS, RRD, Australian Post, Boxberry, Pony Express, AirMail Economy, Shipito Preferred Carrier and your package was in Tualatin, Oregon; we will transport it to Hawthorne for shipment out of LAX. This may take 3-5 business days. Tracking information will be updated once the package is in the hands of the carrier.

Possibility #3
Sometimes the local postal system takes over the tracking and does not send that information to USPS and Shipito. In that case, please take the USPS tracking number you have been provided and enter that number into your local postal system website for tracking. You should be able to see further updates to your package movement.

  • Boxberry and Pony Express tracking is only available once the package arrives in Russia.

  • If none of these apply to you, please feel free to contact our customer service team by one of three ways:
    Please contact our customer service team with additional questions.
    When shipping to Brazil using USPS/Correios you need to track your package online via the Correios website after your package arrives in Brazil.

    If you would like a step by step guide on how to track online download this PDF and follow the instructions to track your package via Correios. This tracking method only applies to packages shipped via RRD, e-Packet, Shipito Priority Parcel, USPS Priority, USPS First Class or USPS Express, it does not apply to other carriers

    Shipping

    The shipping rate for each parcel is calculated at mail out and is dependent on the destination, carrier selected, weight of the package, dimensions of the box and declared value. You can use our Shipping Calculator to estimate shipping rates based on these criteria.

    The list of ALL available shipping methods that Shipito offers, along with their size and weight limits can be found on our  Shipping Methods page.

    If you want to see which options are available for your specific destination, check out our International Shipping Calculator.


    Unfortunately, no. The carriers we have available for your selected destination will be shown in our Shipping Calculator. If you don't see a carrier option, we don't currently offer it for your selected destination or there is something about your package that makes it ineligible for some carriers. If you click on the Show Unavailable Methods button you will see an explanation of why that carrier is not available for shipping.

    We are constantly evaluating our carrier partners to ensure that we are offering you reliable and cost efficient options. Available shipping methods depend on the package contents, destination, weight, dimensions and declared value of your parcel.


    If a shipping method is not available for your package during mail out, then please click the "Show Unavailable Shipping Methods" button below the list of carriers. This list will show the unavailable shipping methods and reasons for why these shipping carriers cannot be selected. It is usually due to the size and/or weight of the package, the declared value or the contents of the package. Some carriers will not handle certain items like cellphones, food stuff, perfume. Please check our Prohibited and Limited page for carrier restrictions on certain items.

    Most mail out requests are completed within 1-2 business days. Depending on time zones, weekends, U.S. holidays and carrier pickup schedules, times may vary.

    The following carriers pick up packages Monday - Friday from all warehouses:

    • DHL
    • USPS

    • Monday-Friday, from our Hawthorne warehouse only:
      • Airmail Economy
      • Shipito Preferred Carrier with Australia Post
      • Shipito Preferred Carrier with DPD
      • Shipito Preferred Carrier US Premium Parcel
      • RRD

      Others from our Hawthorne warehouse only:
      • Shipito Preferred Carrier with Sagawa - Tuesday through Friday
      • Aramex - Tuesday and Thursday
      • Boxberry - Friday Only
      • Pony Express - Friday Only

      Austrian Post is only available in our Rastenfeld location. Pick-up is Monday - Friday
      Note: Transport time from Tualatin to Hawthorne is 3-5 business days.
    Unfortunately, we cannot ship to APO or FPO addresses. We can, however, ship to international P.O. boxes only through our USPS and AU Post shipping services. We do not ship to P.O. boxes within the United States.
    We only accept prepaid labels for returns back to the seller. We do not allow shipments using personal shipper accounts, third party pickups, or the use of prepaid labels. Please view our Shipping Calculator for a full list of your shipping options.
    No, we do not accept prepaid shipping labels. The only exception are returns where the merchant provides Shipito with a prepaid label.
    No, unfortunately this is a tactic commonly employed by criminals. In order to protect against fraud and illegal activity, Shipito strictly prohibits the shipment of packages to other forwarders.

    Returns

    Make sure you know the store’s return policy. Some stores will pay for the return shipping charge. Others will require you to pay for the shipping. Visit the store website or contact them to see their "returning a package" instructions.

    Shipito Return Process: If The Store Gives You A Pre-Paid Shipping Label

    1. Find the package/s you wish to return and select "Additional Services" on the right side of the package.
    You will get a pop-up window with all of the services we provide, you'll want to select "Other Instructions" as shown below.
  • Some stores will pay for the return shipping charge. Others will require you to pay for the shipping.

  • Please Note: If you do not have a prepaid label then shipping costs will replace the charges for Special Request and Manual Mail out. You will simply add the return address to your address book and process the package as a normal shipment. We only offer US Premium Parcel for US shipments. The cost to return a package is as follows:

    Premium Members
    Premium Members $5 UDS (Place A Special Request To Attach Pre-Paid Label) + $2 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $8 USD

    Free Accounts
    Free Accounts $7 USD (Place A Special Request To Attach Pre-Paid Label) + $3 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $11 USD To Return

    Watch this video for more information.

    Shipping Cologne/Perfume With Shipito

    Perfume/cologne is considered a Dangerous Goods by the airlines dues to flammable alcohol inside. That means we only can ship perfume with DHL, UPS, or Pony Express. Check if we can ship perfume/cologne to you, please use this Perfume Page to check the destination country and postal of the package to see if perfume/cologne shipping is available.
    Unfortunately, no, our shipping is limited by the country and zip code.

    Shipping perfume/cologne to Russia, is limited to certain addresses in and around Moscow and St. Petersburg with the Pony Express.

    • Postal codes are between 108800 and 613648 but area restrictions may vary. Please visit this Perfume Page for details.
    If you have specific questions about shipping perfume to your country please visit this Perfume Page or contact our support team via chat or ticket.
    Yes, the fee's you'll pay, in addition to your shipping costs, are:

    With Pony Express

  • Dangerous goods fee = $10 USD/package
  • Processing fee = $2 USD/package for Premium Members, $3 USD/package for Free Accounts
  • Customs duties and taxes (paid after the package arrives in Russia)


  • With DHL & UPS

  • Dangerous goods fee = $95 USD/package
  • Processing fee = $2 USD/package for Preimum Members, $3 UDS/package for Free Accounts
  • Customs duties and taxes (paid after the package arrives in your country)

  • Perfume/cologne is considered a Dangerous Goods by the airlines due to the flammable alcohol inside. It requires special labeling and handling.
    Yes, limit is 500 ML per package and max weight per package of 30 kg. Each package is limited to 5 bottles of perfume/cologne.
    Remember: When filling out your customs form, you will need to check the Potential Dangerous Goods box and properly declare the perfume and the number of bottles. Watch this video for more information.

  • Individual perfume or cologne bottles cannot contain more than 500ml.
  • Packages are limited to 5 bottles of perfume or cologne (30kg or 1L max).
  • Aerosols like body sprays are ok and must be declared.


  • Anytime you're shipping packages you will need to fill out a customs form, this screenshot will help to fill out the customs declaration when you are shipping a perfume/cologne.

    Shipping Batteries

    Being able to ship lithium-ion batteries is dependent upon three things:

    1) The type of battery (as shown below)
    2) The country restrictions, which you can go to here to find out more
    3) The carrier you chose, which can be found right below this question

    PI965 - Loose batteries - NOT ALLOWED
    EXAMPLE: phone batteries, camera batteries, etc.
  • Due to regulations by the IATA, FAA and the TSA, Shipito cannot ship loose lithium-ion batteries

  • PI966 - Batteries packed with equipment - ALLOWED (CARRIER RESTRICTIONS APPLY)
    EXAMPLE: A phone + phone battery
  • Requires rigid outer packaging in order to provide protection from damage or compression of the batteries, the inner packaging must be placed in a strong, rigid, outer packaging.

    PI967 - Batteries contained in equipment - ALLOWED (CARRIER RESTRICTIONS APPLY)
    EXAMPLE: A phone with the battery inside it

    NOTE: If your items do not come with the original product box, please place a "special request" to have the items be repacked in a cardboard box and then placed in the shipping box.
  • When you are ready to mail out your package, be careful which shipping method accepts lithium batteries and under which conditions.

    IMPORTANT NOTE: All carriers that do allow shipment of batteries have a maximum weight of 5 kg of lithium batteries per package.

    DHL: Only allows PI966 and PI967 batteries.
  • 3 or more items per package, MSDS will be required
  • 2 or less items per package, MSDS is NOT required

  • DPD - PonyExpress - Australia Post - Sagawa & Boxberry: allow PI966 & PI967 batteries.
  • 3 or more items per package, MSDS will be required

    USPS - Priority Mail International - RRD - Priority Parcel: Only allows P1967 (must be installed in the devices)
  • Item Limit: 2 items per package that contain batteries

  • Airmail: NO LITHIUM BATTERIES CAN BE SHIPPED.
    Aramex: NO LITHIUM BATTERIES CAN BE SHIPPED.
    The Material Safety Data Sheet (MSDS) or Safety Data Sheet (SDS) is a document that contains information on products with potential hazardous contents. Many products, especially electronics, contain compounds that pose a health, fire, reactivity or environmental risks when shipped. An MSDS/SDS is usually required for lithium-ion batteries or products containing specified chemicals.

    You can find an MSDS/SDS form by searching online for; item name + model number +  MSDS or SDS.

    For example: "iPhone 7 MSDS"

    If you cannot find it online, simply contact the seller to obtain this form. You'll need to upload this completed form to your Shipito account using the "Provide Information" option.

    IMPORTANT NOTE:
    MSDS/SDS form will be required for the following countries regardless amount of batteries in your package:

    Australia, Bangladesh, Brunei Darussalam, China, Hong Kong, India, Indonesia, Japan, Laos, Macao, Malaysia, Maldives, New Zealand, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
    Depending on the shipping carrier you choose, additional information may be required if your package contains a battery. The "provide information" selection (shown below) will provide you with a list of documents that are needed for your package.

    Yes.

    If you want to ship products with lithium batteries with Shipito, you have to mark one of the options (or both) on your customs declaration form: Please, watch this video to learn how to fill out the customs declaration form.

    Shipping & Receiving Magazines/Letters

    Yes, but first you need to change the settings on your account.

    To change the settings for magazines and letters:
    1. Login
    2. Go To "My Account"
    3. Select "Incoming Packages Preferances"
    4. Change settings under "Magazines and Letters"

    We require a notarized Form 1583 mailed to our office before we can handle your letters. Please, watch this video to learn how to fill out the Form 1583.
    For most accurate pricing, check our international shipping calculator. We use default weights for calculating letters and magazines:

    Letters
    Default Weight: 0.1kg
    Default Dimensions: 25cmX12cmX2.5cm

    Magazines
    Default Weight: 0.7kg
    Default Dimensions: 33cmX22cmX2.5cm

    You must choose whether to forward letters and magazines immediately, or if you want them checked into your account as a standard package. This can be done through your Account Settings.

    If you choose to have them forwarded immediately, whenever we receive a letter or magazine, we will forward it to you immediately by Shipito Airmail (inexpensive mailing service comparable to First Class mail by USPS): It's required you have a credit card on file in your account, otherwise we will not be able to send the package immediately. The incoming package must be clearly visible as a magazine (not hidden in an envelope).

    If your choose to have your letter/magazines scanned in as a new package, whenever we receive a letter or magazine, we will enter it into your account as a new package you will mail it out through your account, choosing the shipping option you feel is best.