Free Accounts can store their packages for up to 7 days at our Torrance, California and Austria warehouses. Premium Members receive 45 or 60 days of storage depending on their membership level. Premium Members may store their packages for up to 90 days at all warehouses (Torrance, California; Tualatin, Oregon; and Austria) when you choose extended storage as a benefit. If you fail to mail your package out before the storage expires, you have the option to purchase up to 28 days of additional storage time. If you choose to extend the storage for an expired package, you will be assessed a fee of $7 USD plus $1 USD per day that the package has been expired. This will extend your storage for an additional 7 days.
PLEASE NOTE: Storage time can only be extended 4 times or up to a total of 28 days. Once package storage has expired the package will be considered abandoned and will be disposed of immediately.
We make every effort to notify you of any packages approaching their expiration date. Please ensure that you have firstname.lastname@example.org added to your address book or whitelist to ensure that you are receiving these notifications in your inbox. 28 days past the original expiration date, the package will be considered
abandoned and will be disposed of immediately.
To learn more, please watch this video.