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Tracking Updates

All packages mailed out by Shipito can be found by clicking on the "Sent Packages" tab at the top of your account. Each package has a tracking number link which will open a new tab displaying tracking information for your package. All packages are assigned a tracking number but not all shipping methods provide tracking updates. Airmail Economy, Airmail Priority, and USPS First Class Mail typically do not provide tracking.
  • To preserve our low-cost shipping options, USPS AU Post and Boxberry pick up from our Hawthorne location only. If you are using one of these carriers and your package was in Tualatin, we will transport it to Hawthorne for carrier pickup. This may take 2-3 days. Tracking information will be updated online then sent to the location you provided.
  • Packages mailed via Boxberry are picked up once a week from our Hawthorne warehouse on Friday. Tracking is available once the package arrives in Russia. Packages need to be scheduled for mail out in your account prior to Thursday 12:00 PM PST to be shipped out on Friday. Tracking for Boxberry packages mailed out from the Tualatin, Oregon warehouse will take 2-3 days to arrive to California.
  • Please account for additional transport time if you plan on shipping with Boxberry, USPS, or AU Post from our Tualatin, Oregon warehouses.


Please, remember that when shipping to Brazil using USPS/Correios you need to track your package online via the Correios website after your package arrives in Brazil. Download this PDF and follow the instructions to track your package via Correios. This tracking method only applies to packages shipped via USPS Priority or USPS Express, it does not apply to FedEx or DHL packages

Shipping Methods

Comment les frais d'expédition sont-ils calculés?

If you would like to see which options are available by destination, check out our Shipping Calculator.

For a list of all available shipping methods with parcel size and weight limits, view our Postage page.


The carriers we have available for your selected destination will be shown in our Shipping Calculator. If you don't see a carrier option, we don't currently offer it for your selected destination.

We are constantly evaluating our carrier partners to ensure that we are offering you reliable and cost efficient options. Available shipping methods depend on destination, weight, dimension and declared value of your parcel.


If a shipping method is not available for your package during mail out, then please click the "Show Unavailable Shipping Methods" button below the list of carriers. This list will show the unavailable shipping methods and reasons for why these shipping carriers cannot be selected. It is usually due to the size and/or weight of the package or the declared value.
Quand mon colis sera-t-il envoyé?
Unfortunately, we do not ship to APO or FPO addresses.
Unfortunately, no we don't allow for the use of your own account for international shipments. If it's domestic (within the U.S.) you can provide us with prepaid label and we can send that way.
No, we do not accept prepaid shipping labels. The only exception are returns where the merchant provides Shipito with a prepaid label.
No, unfortunately this is a tactic commonly employed by criminals. In order to protect against fraud and illegal activity, Shipito strictly prohibits the shipment of packages to other forwarders.

Returns

Know The Store's Return Policy

1. Visit the store website or contact them to see their "returning a package" instructions.
  • Some stores will pay for the return shipping charge. Others will require you to pay for the shipping.

  • Shipito Return Process: If The Store Gives You A Pre-Paid Shipping Label
    PRICE BREAKDOWN
    Premium Members
    $5 USD (Place A Special Request To Attach Pre-Paid Label) + $2 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $8 USD To Return
    Free Accounts
    $8 USD (Place A Special Request To Attach Pre-Paid Label) + $3 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $12 USD To Return

    1. Find the package/s you wish to return and select "Additional Services" on the right side of the package.

    2. You will get a pop-up window with all of the services we provide, you'll want to select "Other Instructions" as shown below.

    Shipping Cologne/Perfume to Russia

    Yes. We ship perfume to Russia via Pony Express.
    Unfortunately, no, our shipping is limited by the country and zip code.

    Shipping perfume/cologne to Russia, is limited to certain addresses in and around Moscow and St. Petersburg with the Pony Express.

    • Postal codes are between 108800 and 613648 but area restrictions may vary. Please visit this Perfume Page for details.


    Shipping perfume/cologne to Brazil, is limited to certain addresses in Rio De Janeiro, Sao Paulo, Santa Catarina, and Rio Grande Do Sul via FedEx.

    If you have specific questions about shipping perfume to your country please visit this Perfume Page or contact our support team via chat or ticket.
  • $10 USD (dangerous goods fee) to ship perfume to Russia per package + shipping cost + customs duties and taxes.

  • You will pay duties and taxes when your package arrives in Russia.
    Perfume/cologne is considered a Dangerous Goods by the airlines due to the flammable alcohol inside.
    Yes, limit is 500 ML per package, and max weight per package of 30 kg. Each package is limited to 5 bottles of perfume/cologne.
    Remember: When filling out your customs form, you will need to check the Potential Dangerous Goods box and properly declare the perfume and the number of bottles.

  • Individual perfume or cologne bottles cannot contain more than 500ml.
  • Packages are limited to 5 bottles of perfume or cologne* (30kg or 1L max).
  • Aerosols are prohibited.


  • Anytime you're shipping packages you will need to fill out a customs form, this screenshot will help to fill out the customs declaration when you are shipping a perfume/Cologne.

    Shipping Batteries

    Check also our list of Prohibited & Limited Items to ship with Shipito
    If you want to ship products with lithium batteries with Shipito, you have to mark this on your customs declaration form:

    When you are ready to mail out your package, be careful which shipping method accepts lithium batteries and under which conditions.

    IMPORTANT NOTE: All carriers that do allow shipment of batteries have a maximum weight of 5 kg of lithium batteries per package.

    FedEx: Only allows PI966 and PI967 batteries.

    DHL: Only allows PI966 and PI967 batteries.
  • 3 or more items per package, MSDS will be required
  • 2 or less items per package, MSDS is NOT required

  • DPD - PonyExpress - Australia Post - Sagawa & Boxberry: allow PI966 & PI967 batteries.
  • 3 or more items per package, MSDS will be required

    USPS - USPS ePacket - Priority Mail International - RRD - Priority Parcel: Only allows P1967 (must be installed in the devices)
  • Item Limit: 2 items per package that contain batteries

  • Airmail: NO LITHIUM BATTERIES CAN BE SHIPPED.
    Aramex: NO LITHIUM BATTERIES CAN BE SHIPPED.
    Qu'est-ce qu'un formulaire MSDS et comment puis-je en obtenir un?
    Que faire si je vois un écran indiquant "Documents supplémentaires requis"?
    Yes, you do.
    If you want to ship products with lithium batteries with Shipito, you have to mark this on your customs declaration form:

    Receiving & Sending Magazines/Letters

    Yes, but first you need to change the settings on your account under "Account Settings -> Account Preferences" to change your preferences for processing magazines and letters. We require a notarized Form 1583 mailed to our office before we can handle your letters.
    Shipito offers a fast possibility to mail magazines or letters. It’s the quickest way to get your magazines and letter shipped for just $2.

    Whenever we will receive a letter or magazine we will forward it to you immediately by Shipito Airmail (inexpensive mailing service comparable to First Class mail by USPS). You have to have enough deposit on your account, otherwise we will not be able to send the package immediately. The incoming package must be clearly visible as a magazine (not hidden in an envelope).

    Airmail is the least expensive shipping option for printed materials. Check our international shipping calculator. We use default weights for calculating postage:
    Letters: 0.11kg

    Magazines: 0.31kg (some magazines can be little bit heavier or lighter, but default weight is always used).

    To change the setting for magazines and letters do the following 1) Login 2) Go To Account Settings 3) Select Account Preferences. At the bottom you'll see a option for magazines/letters