寄送&包裹追踪

您可以通過點擊帳戶頂部的“已寄出的包裹”標籤找到Shipito寄出的所有包裹。每個包裹包都有一個包裹追蹤編號鏈接，該鏈接將打開一個新選項卡，顯示包裹的定位追踪信息。所有包裹都分配了追踪號碼，但並非所有送貨方式都提供定位更新服務。 Airmail Economy，Airmail Priority和USPSFirst Class Mail通常不提供包裹追踪服務。

• 為了保留我們的經濟實惠的運輸選擇，USPS AU Post和Boxberry僅可從我們的Hawthorne倉庫接收。如果您使用這些運輸商之一併且您的包裹在Tualatin倉庫，我們會將其運送到Hawthorne以便挑揀。這可能需要2-3天。跟踪信息將會更新，然後發送到您提供的位置。
• 通過Boxberry郵寄的包裹每週從我們的Hawthorne倉庫收集一次。一旦包裹抵達俄羅斯，就可以進行包裹定位。在太平洋標準時間週四中午12:00之前在您的帳戶中安排好寄出的包裹，才能在周五發貨。從俄勒岡州Tualatin倉庫寄出的Boxberry包裹需要2-3天才能到達加利福尼亞州，包裹追踪在這之後才可使用。

如果您計劃從我們的Tualatin，Oregon倉庫運送Boxberry，USPS或AU Post，請考慮額外的運輸時間。

Please, remember that when shipping to Brazil using USPS/Correios you need to track your package online via the Correios website after your package arrives in Brazil.

If you would like a step by step guide on how to track online download this PDF and follow the instructions to track your package via Correios. This tracking method only applies to packages shipped via USPS Priority or USPS Express, it does not apply to DHL packages

郵費是怎樣計算的？

如果您想查看目的地可用的選項，請查看我們的 運輸計算器.

有關包裹尺寸和重量限制的所有可用送貨方式的列表，請查看我們的 郵資 頁面。

我們可供您選擇的運輸商將顯示在我們的運輸計算器中。如果您沒有看到某個運輸商選項，代表目前您選擇的目的地該運輸選項不可用。

我們不斷評估我們的運輸商合作夥伴，以確保我們為您提供可靠且最具成本效益的選擇。可用的運輸方式取決於目的地，重量，尺寸和包裹的申報價值。

如果在寄送時您的包裹沒有您想要使用的某個運輸方式，請點擊運輸商列表下方的“顯示不可用的送貨方式”按鈕。此列表將顯示無法使用的運輸方法以及無法選擇這些運輸公司的原因。這通常是由於包裹的尺寸和/或重量與您海關申報的價值的原因。

Most mail out requests are completed within 1-2 days. Depending on time zones, weekends, U.S. holidays and carrier pickup schedules, times may vary.

The following carriers pick up packages Monday - Friday from all warehouses:

• DHL
• USPS

Monday-Friday, from our Hawthorne warehouse only:
• Airmail Economy
• Shipito Preferred Carrier with Australia Post
• Shipito Preferred Carrier with DPD

Others from our Hawthorne warehouse only:
• Shipito Preferred Carrier with Sagawa - Tuesday through Friday
• Aramex - Tuesday and Thursday
• Boxberry - Friday Only
• Pony Express - Friday Only

Note: Transport time from Tualatin to Hawthorne is two business days.

不幸的是，我們不能寄送到到APO或FPO地址。

非常抱歉，我們不允許您使用自己的郵寄賬戶來進行國際郵寄。 如果是在境內 (美國境內) 您可以向我們提供預付費標籤，我們可以通過這種方式寄送。

No, we do not accept prepaid shipping labels. The only exception are returns where the merchant provides Shipito with a prepaid label.

No, unfortunately this is a tactic commonly employed by criminals. In order to protect against fraud and illegal activity, Shipito strictly prohibits the shipment of packages to other forwarders.

Know The Store's Return Policy

1. Visit the store website or contact them to see their "returning a package" instructions.

Some stores will pay for the return shipping charge. Others will require you to pay for the shipping.

Shipito Return Process: If The Store Gives You A Pre-Paid Shipping Label
PRICE BREAKDOWN
Premium Members
Premium Members $5 UDS (Place A Special Request To Attach Pre-Paid Label) + $2 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $8 USD
Free Accounts
Free Accounts $7 USD (Place A Special Request To Attach Pre-Paid Label) + $3 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $11 USD To Return

1. Find the package/s you wish to return and select "Additional Services" on the right side of the package.

2. You will get a pop-up window with all of the services we provide, you'll want to select "Other Instructions" as shown below.

Please Note: If you do not have a prepaid label then shipping costs will replace the charges for Special Request and Manual Mail out. You will simply add the return address to your address book and process the package as a normal shipment.

Perfume/cologne is considered a Dangerous Goods by the airlines dues to flammable alcohol inside. That means we only can ship perfume with DHL or Pony Express. check if we can ship perfume/cologne to you, please use this Perfume Page to check the destination country and postal of the package to see if perfume/cologne shipping is available.

Unfortunately, no, our shipping is limited by the country and zip code.

Shipping perfume/cologne to Russia, is limited to certain addresses in and around Moscow and St. Petersburg with the Pony Express.

• Postal codes are between 108800 and 613648 but area restrictions may vary. Please visit this Perfume Page for details.
  

If you have specific questions about shipping perfume to your country please visit this Perfume Page or contact our support team via chat or ticket.

Yes, the fee's you'll pay, in addition to your shipping costs, are:

With Pony Express

Dangerous goods fee = $10 USD/package

Processing fee = $2 USD/package for Premium Members, $3 USD/package for Free Accounts

Customs duties and taxes (paid after the package arrives in Russia)

With DHL

Dangerous goods fee = $95 USD/package

Processing fee = $2 USD/package for Preimum Members, $3 UDS/package for Free Accounts

Customs duties and taxes (paid after the package arrives in your country)

由於含有易燃酒精，香水/古龍水被航空公司視為危險貨物。

是的，每個包裹限量為500毫升，最大重量為30公斤。 每個包裹限5瓶香水/古龍水。

Remember: When filling out your customs form, you will need to check the Potential Dangerous Goods box and properly declare the perfume and the number of bottles.

Individual perfume or cologne bottles cannot contain more than 500ml.

Packages are limited to 5 bottles of perfume or cologne* (30kg or 1L max).

Aerosols are prohibited.

Anytime you're shipping packages you will need to fill out a customs form, this screenshot will help to fill out the customs declaration when you are shipping a perfume/Cologne.

是否能夠運輸鋰離子電池取決於三件事：

1)電池類型（如下圖所示）
2) 國家限制，您可以訪問此處以了解更多信息。
3) 您選擇的運輸商，可以在此問題下方找到。

PI965 - 散裝電池 - 不允許
示例：手機電池，相機電池等

由於IATA，FAA和TSA的規定，Shipito無法運送散裝鋰離子電池

PI966 - 裝置在設備中的電池 - 允許 (運輸商限制適用)
示例：電話 + 手機電池

需要堅固的外包裝以防止電池受損或受壓，內包裝必須放置在堅固，牢靠的外包裝中。

PI967 - 設備中包含的電池 - 允許使用 (運輸商限制適用)
示例：內置電池的手機

注意：如果您的產品沒有附帶原裝產品包裝盒，請提出“特殊要求”，將產品重新包裝在紙板箱中，然後放入裝運箱。