寄送&包裹追踪

返回常问问题

类别

包裹定位更新

All of your packages processed by Shipito can be found by clicking on the "Sent Packages" tab at the top of your account. Each package has a tracking number link which will open a new tab displaying all available tracking information for your package. All packages are assigned a tracking number but not all shipping methods provide tracking updates. To check to see if your carrier provides tracking, please visit our Shipping Methods page. Watch this video for more information.
Possibility #1
Not all carriers provide tracking updates or they can be sporadic. We try to provide as much information as we are given by the carriers. Please review our Shipping Methods page to see what carriers usually provide tracking updates.

Possibility #2
If you are using one of these carriers: USPS, RRD, Australian Post, Boxberry, Pony Express, AirMail Economy, Shipito Preferred Carrier and your package was in Tualatin, Oregon; we will transport it to Torrance for shipment out of LAX. This may take 3-5 business days. Tracking information will be updated once the package is in the hands of the carrier.

Possibility #3
Sometimes the local postal system takes over the tracking and does not send that information to USPS and Shipito. In that case, please take the USPS tracking number you have been provided and enter that number into your local postal system website for tracking. You should be able to see further updates to your package movement.

  • Boxberry and Pony Express tracking is only available once the package arrives in Russia.

Please contact our customer service team via Email, support@shipito.com for additional questions.
When shipping to Brazil using USPS/Correios you need to track your package online via the Correios website after your package arrives in Brazil.

If you would like a step by step guide on how to track online, you can download this PDF and follow the instructions to track your package via Correios. This tracking method only applies to packages shipped via RRD, Airmail Economy, Shipito Postal Packet, Shipito Priority Parcel, USPS Priority, USPS First Class or USPS Express, it does not apply to other carriers.

寄送方式

每個包裹的運輸費率都是在寄出時通过計算得出的，並且取決於您的最终目的地，所選运输商，包裹的重量，箱子的尺寸和报关價值。 您可以使用我們的運費計算器根據這些條件进行运费估算。

Please watch this video for more information.
The list of ALL available shipping methods that Shipito offers, along with their size and weight limits can be found on our  Shipping Methods page.

If you want to see which options are available for your specific destination, check out our Shipping Calculator.

我們可供您選擇的運輸商將顯示在我們的運輸計算器中。如果您沒有看到某個運輸商選項，代表目前您選擇的目的地該運輸選項不可用。

我們不斷評估我們的運輸商合作夥伴，以確保我們為您提供可靠且最具成本效益的選擇。可用的運輸方式取決於目的地，重量，尺寸和包裹的申報價值。

If a shipping method is not available for your package during mail out, then please click the "Show Unavailable Shipping Methods" button below the list of carriers. This list will show the unavailable shipping methods and reasons for why these shipping carriers cannot be selected. It is usually due to the size and/or weight of the package, the declared value or the contents of the package. Some carriers will not handle certain items like cellphones, food stuff, perfume. Please check our Prohibited and Limited page for carrier restrictions on certain items.

大多數寄出請求會在1-2個工作日內完成。視時區，週末，美國假期和運輸商接送時間表而定，時間可能會有所不同。

以下運輸商會在周一至週五從所有倉庫取貨：

  • DHL
  • USPS

    • 週一至週五，僅在我們的Torrance倉庫中取貨的運輸商：
    • Airmail Economy
    • Shipito Preferred Carrier with Australia Post
    • Shipito Preferred Carrier US Premium Parcel
    • RRD

    僅從我們Torrance倉庫取貨的其他運輸商：
    • Shipito Preferred Carrier with Sagawa-週二至週五
    • Aramex-週二和周四
    • Boxberry-僅星期五
    • Pony Express-僅週五

    Austrian Post 僅在我們的拉斯滕費爾德（Rastenfeld）地區可用。提貨時間是星期一-星期五
    注意：：從Tualatin到Torrance的運輸時間為3-5個工作日。
不幸的是，我們不能寄送到到APO或FPO地址。
We only accept prepaid labels for returns back to the seller. We do not allow shipments using personal shipper accounts, third party pickups, or the use of prepaid labels. Please view our Shipping Calculator for a full list of your shipping options.
不可以，我們不接受預付費運輸標籤。 唯一的例外是商戶向Shipito提供預付款標籤的退貨。
No, unfortunately Shipito does not allowed to ship to another forwarder because it seems like fraudulent activity. In order to protect against fraud and illegal activity, Shipito strictly prohibits the shipment of packages to other forwarders.

包裹退回

Make sure you know the store’s return policy. Some stores will pay for the return shipping charge. Others will require you to pay for the shipping. Visit the store website or contact them to see their "returning a package" instructions.

Shipito Return Process: If The Store Gives You A Pre-Paid Shipping Label

Find the package/s you wish to return and select "Additional Services" on the right side of the package. You will get a pop-up window with all of the services we provide, you'll want to select "Other Instructions" as shown below.

  • On the instruction box, please provide more information about your request. As an example, I'm attached the return label. I would like to return the package back to the seller.

Please Note: If you do not have a prepaid label then shipping costs will replace the charges for Special Request and Manual Mail out. You will simply add the return address to your address book and process the package as a normal shipment. We only offer US Premium Parcel, UPS 2nd Day Air, and UPS Ground Residential for US shipments. The cost to return a package is as follows:

Premium Members
Premium Members $5 USD (Place A Special Request To Attach Pre-Paid Label) + $2 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $8 USD

Free Accounts
Free Accounts $7 USD (Place A Special Request To Attach Pre-Paid Label) + $3 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $11 USD To Return

Please watch this video for more information.

寄送香水/古龍水到俄羅斯

Perfume/cologne is considered a Dangerous Goods by the airlines dues to flammable alcohol inside. That means we only can ship perfume with DHL, UPS, or Pony Express. Before you purchase perfume/cologne, please visit Perfume Page to check the destination country and postal of the package to see if perfume/cologne shipping is available.
Unfortunately, no, our shipping is limited by the country and zip code. If you have specific questions about shipping perfume to your country please visit this Perfume Page or contact our support team via chat or ticket.

Shipping perfume/cologne to Russia, is limited to certain addresses in and around Moscow and St. Petersburg with the Pony Express.

  • Postal codes are between 108800 and 613648 but area restrictions may vary. Please visit this Perfume Page for details.

是的，除了運費以外，您還需要支付以下費用：

使用 Pony Express

  • 危險品費用= $ 10美元/包裹
  • 手續費=高級會員2美元/包裹，免費帳戶3美元/包裹
  • 海關關稅和稅款（包裹到達俄羅斯後支付）

使用DHL和UPS

  • 危險品費用= $ 95美元/包裹
  • 手續費=高級會員2美元/包裹，免費帳戶3美元UDS /包裹
  • 海關關稅和稅款（包裹到達您的國家後支付）

It requires special labeling and handling in order to ship a dangerous goods by the airlines due to the flammable alcohol inside.
Yes. The limit is 500 ML and max weight of 30 kg per package, and you can ship as many bottles as long as your package is under the limit 500 ML and 30 kg per package.
Remember: When filling out your customs form, you will need to check the Potential Dangerous Goods box and properly declare the perfume and the number of bottles. Watch this video for more information.

When you are shipping perfume/cologne, you will need to fill out a customs form, and check "Potential Dangerous Goods". This screenshot will give you an idea how to fill out customs declaration correctly.

  • Individual perfume or cologne bottles cannot contain more than 500ml per package.
  • Maximum weight per package of 30kg.
  • Aerosols like body sprays can ship as long as you declare.

Anytime you're shipping packages you will need to fill out a customs form, this screenshot will help to fill out the customs declaration when you are shipping a perfume/cologne.

寄送鋰電池

是否能夠運輸鋰離子電池取決於三件事：

  1. 電池類型（如下圖所示）
  2. 國家限制，您可以訪問此處以了解更多信息。
  3. 您選擇的運輸商，可以在此問題下方找到。

PI965 - 散裝電池 - 不允許
示例：手機電池，相機電池等
  • 由於IATA，FAA和TSA的規定，Shipito無法運送散裝鋰離子電池
PI966 - 裝置在設備中的電池 - 允許 (運輸商限制適用)
示例：電話 + 手機電池
  • 需要堅固的外包裝以防止電池受損或受壓，內包裝必須放置在堅固，牢靠的外包裝中。
PI967 - 設備中包含的電池 - 允許使用 (運輸商限制適用)
示例：內置電池的手機

注意：如果您的產品沒有附帶原裝產品包裝盒，請提出“特殊要求”，將產品重新包裝在紙板箱中，然後放入裝運箱。
準備好郵寄包裹時，請注意哪種運輸方式可以運送鋰電池，以及在哪種情況下可以運送。

重要提示：所有允許運輸電池的運輸商每件包裹的最大重量為5千克鋰電池。

DHL：僅允許使用PI966和PI967電池。
  • 如果每個包裹有3件或更多物品，將需要MSDS
  • 每個包裹內有2件或更少物品，不需要MSDS

    • PonyExpress-Australia Post - Sagawa & Boxberry： 允許使用PI966和PI967電池。
  • 每個包裹3件或更多物品，將需要MSDS

    USPS-Priority Mail International：僅允許P1967 （必須安裝在設備中）
  • 物品數量限制：每個包裹中含電池物品2件

    • Airmail:不能運輸鋰電池。
    Aramex：不能運輸鋰電池。
    材料安全數據表（MSDS）是包含有潛在危害產品信息的文檔。許多產品，尤其是電子產品，在運輸時會產生影響健康，造成火災，或含有反應性或環境風險的化合物。鋰離子電池或含有特定化學品的產品通常需要MSDS。

    您可以在網絡搜索獲得MSDS表格; 在搜索時輸入物品名稱 +型号+ MSDS.

    例如: "iPhone 7 MSDS"

    如果您無法在網絡上找到，只需聯繫賣家即可獲取此表格。您需要使用“提供信息”選項將此已完成的表單上傳到您的Shipito帳戶

    重要提示:
    无论您的包裹中装有多少数量的电池，以下国家/地区都需要MSDS表格：

    澳大利亚，孟加拉国，文莱达鲁萨兰国，中国，香港，印度，印度尼西亚，日本，韩国，老挝，澳门，马来西亚，马尔代夫，新西兰，巴基斯坦，菲律宾，新加坡，斯里兰卡，台湾，泰国，越南
    根據您選擇的運輸公司，如果您的包裹中含有電池，可能還需要其他信息。 “提供信息”選項（如下所示）將為您提供包裹所需的文檔列表。

    Yes.

    If you want to ship products with lithium batteries with Shipito, you have to mark one of the options (or both) on your customs declaration form.

    Please, watch this video to learn how to fill out the customs declaration form.

    接收和寄送雜誌/信件

    是的，但首先您需要在“帳戶設置 - >帳戶偏好項”下更改帳戶設置，以更改處理雜誌和信件的偏好。在我們處理您的信件之前，我們需要您將經過公證的1583表格郵寄到我們的辦公室。
    獲得你雜誌和信件最快的寄送方式只需兩美金。

    每當我們收到信件或雜誌時，我們都會立即通過Shipito Airmail（與USPS的First Class郵件相當的廉價郵寄服務）將其轉發給您。您的帳戶必須有足夠的存款，否則我們將無法立即發送包裹。傳入的包裝必須清晰可辨為雜誌（不可隱藏在信封中）。

    Airmail是印刷品最便宜的運輸選擇。查看我們的國際運費計算器。我們使用默認權重來計算郵資：

    信件：0.11千克
    雜誌：0.31千克
    有些雜誌可能稍微重一點或者更輕，但是總是使用默認重量

    要更改雜誌和信件的設置，請執行以下操作：
    1）登錄
    2）轉到帳戶設置
    3）選擇帳戶首選項。
    在底部，您將看到雜誌/信件的選項