الشحن، تتبع الشحن و الإسترجاعات
تتبع التحديثات
يمكنك العثور على جميع طرودك التي عالجتها Shipito بالنقر على تبويب "الطرود المرسلة" أعلى حسابك. تحتوي كل طرد على رابط لرقم التتبع، مما يفتح لك نافذة جديدة تعرض جميع معلومات التتبع المتاحة. جميع الطرود مُخصصة برقم تتبع، ولكن لا توفر جميع طرق الشحن تحديثات التتبع. للتحقق مما إذا كانت شركة الشحن الخاصة بك توفر خدمة التتبع، يُرجى زيارة صفحة طرق الشحن. شاهد هذا الفيديو لمزيد من المعلومات.
Possibility #1
Not all carriers provide tracking updates or they can be sporadic. We try to provide as much information as we are given by the carriers. Please review our Shipping Methods page to see what carriers usually provide tracking updates.
Possibility #2
If you are using one of these carriers: USPS, RRD, Australian Post, AirMail Economy, Shipito Preferred Carrier and your package was in Tualatin, Oregon; we will transport it to Torrance for shipment out of LAX. This may take 3-5 business days. Tracking information will be updated once the package is in the hands of the carrier.
Possibility #3
Sometimes the local postal system takes over the tracking and does not send that information to USPS and Shipito. In that case, please take the USPS tracking number you have been provided and enter that number into your local postal system website for tracking. You should be able to see further updates to your package movement.
Please contact our customer service team via Email, support@shipito.com for additional questions.
Not all carriers provide tracking updates or they can be sporadic. We try to provide as much information as we are given by the carriers. Please review our Shipping Methods page to see what carriers usually provide tracking updates.
Possibility #2
If you are using one of these carriers: USPS, RRD, Australian Post, AirMail Economy, Shipito Preferred Carrier and your package was in Tualatin, Oregon; we will transport it to Torrance for shipment out of LAX. This may take 3-5 business days. Tracking information will be updated once the package is in the hands of the carrier.
Possibility #3
Sometimes the local postal system takes over the tracking and does not send that information to USPS and Shipito. In that case, please take the USPS tracking number you have been provided and enter that number into your local postal system website for tracking. You should be able to see further updates to your package movement.
Please contact our customer service team via Email, support@shipito.com for additional questions.
When shipping to Brazil using USPS/Correios you need to track your package online via the Correios website after your package arrives in Brazil. For our Brazilian shipment, you need to provide a Tax ID or Business ID for tax purposes.
If you would like a step by step guide on how to track online, you can download this PDF and follow the instructions to track your package via Correios. This tracking method only applies to packages shipped via RRD, Airmail Economy, Shipito Postal Packet, Shipito Priority Parcel, USPS Priority, USPS First Class or USPS Express, it does not apply to other carriers.
If you would like a step by step guide on how to track online, you can download this PDF and follow the instructions to track your package via Correios. This tracking method only applies to packages shipped via RRD, Airmail Economy, Shipito Postal Packet, Shipito Priority Parcel, USPS Priority, USPS First Class or USPS Express, it does not apply to other carriers.
الشحن
يتم احتساب معدل الشحن لكل طرد في البريد خارج ويعتمد على الوجهة ، الناقل المحدد ، وزن الحزمة ، أبعاد المربع والقيمة المعلنة. يمكنك استخدام حاسبة الشحن الخاصة بنا لتقدير معدلات الشحن بناءً على هذه المعايير.
Please watch this video for more information.
Please watch this video for more information.
The list of ALL available shipping methods that Shipito offers, along with their size and weight limits can be found on our Shipping Methods page.
If you want to see which options are available for your specific destination, check out our Shipping Calculator.
If you want to see which options are available for your specific destination, check out our Shipping Calculator.
Unfortunately, no. The carriers we have available for your selected destination will be shown in our Shipping Calculator. If you don't see a carrier option, we don't currently offer it for your selected destination or there is something about your package that makes it ineligible for some carriers. If you click on the Show Unavailable Methods button you will see an explanation of why that carrier is not available for shipping.
We are constantly evaluating our carrier partners to ensure that we are offering you reliable and cost efficient options. Available shipping methods depend on the package contents, destination, weight, dimensions and declared value of your parcel.
If a shipping method is not available for your package during mail out, then please click the "Show Unavailable Shipping Methods" button below the list of carriers. This list will show the unavailable shipping methods and reasons for why these shipping carriers cannot be selected. It is usually due to the size and/or weight of the package, the declared value or the contents of the package. Some carriers will not handle certain items like cellphones, food stuff, perfume. Please check our Prohibited and Limited page for carrier restrictions on certain items.
Most mail out requests are completed within 1-2 business days. Depending on time zones, weekends, U.S. holidays and carrier pickup schedules, times may vary.
The following carriers pick up packages Monday - Friday from all warehouses:
- DHL
- USPS
- Airmail Economy
- Shipito Preferred Carrier with Australia Post
- Shipito Preferred Carrier US Premium Parcel
- RRD
- Shipito Preferred Carrier with Sagawa - Tuesday through Friday
- Aramex - Tuesday and Thursday
Monday-Friday, from our Torrance warehouse only:
Others from our Torrance warehouse only:
Austrian Post is only available in our Rastenfeld location. Pick-up is Monday - Friday
Note: Transport time from Tualatin to Torrance is 3-5 business days.
لسوء الحظ، لا يمكننا الشحن إلى عناوين APO أو FPO. ومع ذلك، يمكننا أن نشحن إلى صناديق P.O الدولية فقط من خلال USPS لدينا وخدمات الشحن الاتحاد الأفريقي آخر. نحن لا نشحن إلى صناديق البريد والبريد داخل الولايات المتحدة.
We only accept prepaid labels for returns back to the seller. We do not allow shipments using personal shipper accounts, third party pickups, or the use of prepaid labels. Please view our Shipping Calculator for a full list of your shipping options.
لا ، نحن لا نقبل بطاقات الشحن المدفوعة مسبقًا. الاستثناء الوحيد هو الإرجاع حيث يوفر التاجر Shipito مع تسمية مسبقة الدفع.
No, unfortunately Shipito does not allowed to ship to another forwarder because it seems like fraudulent activity.
In order to protect against fraud and illegal activity, Shipito strictly prohibits the shipment of packages to other forwarders.
لا، يمكن للمستودع الياباني استلام الطرود من المتاجر الموجودة في اليابان فقط. لن نقبل أي طرود مستلمة من خارج اليابان بسبب المتطلبات الجمركية الصارمة.
*Shipito ليست مسؤولة عن أي رسوم إرجاع أو رسوم أخرى ناجمة عن ذلك.
*Shipito ليست مسؤولة عن أي رسوم إرجاع أو رسوم أخرى ناجمة عن ذلك.
الإسترجاعات
Make sure you know the store’s return policy. Some stores will pay for the return shipping charge. Others will require you to pay for the shipping. Visit the store website or contact them to see their "returning a package" instructions.
Shipito Return Process: If The Store Gives You A Pre-Paid Shipping Label
Find the package/s you wish to return and select "Additional Services" on the right side of the package. You will get a pop-up window with all of the services we provide, you'll want to select "Other Instructions" as shown below.
Please Note: If you do not have a prepaid label then shipping costs will replace the charges for Special Request and Manual Mail out. You will simply add the return address to your address book and process the package as a normal shipment. We only offer US Premium Parcel, UPS 2nd Day Air, and UPS Ground Residential for US shipments. The cost to return a package is as follows:
Premium Members
Premium Members $15 USD (Place A Special Request To Attach Pre-Paid Label) + $2.25 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $18.25 USD
Free Accounts
Free Accounts $15 USD (Place A Special Request To Attach Pre-Paid Label) + $3.25 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $19.25 USD To Return
Please watch this video for more information.
Shipito Return Process: If The Store Gives You A Pre-Paid Shipping Label
Find the package/s you wish to return and select "Additional Services" on the right side of the package. You will get a pop-up window with all of the services we provide, you'll want to select "Other Instructions" as shown below.
- On the instruction box, please provide more information about your request. As an example, I'm attached the return label. I would like to return the package back to the seller.
Please Note: If you do not have a prepaid label then shipping costs will replace the charges for Special Request and Manual Mail out. You will simply add the return address to your address book and process the package as a normal shipment. We only offer US Premium Parcel, UPS 2nd Day Air, and UPS Ground Residential for US shipments. The cost to return a package is as follows:
Premium Members
Premium Members $15 USD (Place A Special Request To Attach Pre-Paid Label) + $2.25 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $18.25 USD
Free Accounts
Free Accounts $15 USD (Place A Special Request To Attach Pre-Paid Label) + $3.25 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $19.25 USD To Return
Please watch this video for more information.
شحن كولونيا / عطر مع Shipito
Perfume/cologne is considered a Dangerous Goods by the airlines dues to flammable alcohol inside. That means we can only ship perfume with DHL or UPS. Before you purchase perfume/cologne, please visit Perfume Page to check the destination country and postal of the package to see if perfume/cologne shipping is available.
لسوء الحظ، لا، يقتصر شحننا على البلد والرمز البريدي. إذا كانت لديك أسئلة محددة حول شحن العطور إلى بلدك، يرجى زيارة صفحة العطور أو الاتصال بفريق الدعم لدينا عبر الدردشة أو التذكرة.
نعم، هناك رسوم مرتبطة بشحن العطور/الكولونيا. يُرجى زيارة صفحة العطور أو الاتصال بفريق الدعم عبر الدردشة أو التذكرة للحصول على مزيد من المعلومات.
It requires special labeling and handling in order to ship a dangerous goods by the airlines due to the flammable alcohol inside.
Yes. Each bottle must be 500 ml or less, and each package must not exceed 30 kg in total. You can include multiple bottles as long as these limits are met.
Remember: When filling out your customs form, you will need to check the Potential Dangerous Goods box and properly declare the perfume and the number of bottles. Watch this video for more information.
When you are shipping perfume/cologne, you will need to fill out a customs form, and check "Potential Dangerous Goods". This screenshot will give you an idea how to fill out customs declaration correctly.
Anytime you're shipping packages you will need to fill out a customs form, this screenshot will help to fill out the customs declaration when you are shipping a perfume/cologne.
When you are shipping perfume/cologne, you will need to fill out a customs form, and check "Potential Dangerous Goods". This screenshot will give you an idea how to fill out customs declaration correctly.
- Individual perfume or cologne bottles cannot contain more than 500ml per package.
- Maximum weight per package of 30kg.
- Aerosols like body sprays can ship as long as you declare.
Anytime you're shipping packages you will need to fill out a customs form, this screenshot will help to fill out the customs declaration when you are shipping a perfume/cologne.
بطاريات الشحن
تعتمد إمكانية شحن بطاريات الليثيوم أيون على ثلاثة عوامل:
PI965 - البطاريات المنفصلة - غير مسموح بها
مثال: بطاريات الهواتف، بطاريات الكاميرات، إلخ.
مثال: هاتف + بطارية هاتف
مثال: هاتف مع البطارية داخله
ملاحظة: إذا لم تكن أغراضك مع علبتها الأصلية، يُرجى تقديم "طلب خاص" لإعادة تغليفها في صندوق كرتوني ثم وضعها في صندوق الشحن.
- نوع البطارية (كما هو موضح أدناه)
- قيود الدولة، والتي يمكنك الاطلاع عليها هنا لمعرفة المزيد
- شركة الشحن التي اخترتها، والتي يمكنك العثور عليها أسفل هذا السؤال مباشرةً
PI965 - البطاريات المنفصلة - غير مسموح بها
مثال: بطاريات الهواتف، بطاريات الكاميرات، إلخ.
- نظرًا للوائح اتحاد النقل الجوي الدولي (IATA)، وإدارة الطيران الفيدرالية (FAA)، وإدارة أمن النقل (TSA)، لا يمكن لشركة Shipito شحن بطاريات الليثيوم أيون المنفصلة
مثال: هاتف + بطارية هاتف
- يتطلب تغليفًا خارجيًا صلبًا لحماية البطاريات من التلف أو الضغط، ويجب وضع التغليف الداخلي في تغليف خارجي قوي وصلب.
مثال: هاتف مع البطارية داخله
ملاحظة: إذا لم تكن أغراضك مع علبتها الأصلية، يُرجى تقديم "طلب خاص" لإعادة تغليفها في صندوق كرتوني ثم وضعها في صندوق الشحن.
When you are ready to mail out your package, be careful which shipping method accepts lithium batteries and under which conditions.
IMPORTANT NOTE: All carriers that do allow shipment of batteries have a maximum weight of 5 kg of lithium batteries per package.
DHL: Only allows PI966 and PI967 batteries.2 or less items per package, MSDS is NOT required
Australia Post & Sagawa: allow PI966 & PI967 batteries.
USPS - Priority Mail International - RRD - Priority Parcel: Only allows P1967 (must be installed in the devices)
Shipito Priority Parcel: NO LITHIUM BATTERIES CAN BE SHIPPED.
Airmail: NO LITHIUM BATTERIES CAN BE SHIPPED.
Aramex: NO LITHIUM BATTERIES CAN BE SHIPPED.
Shipito World Direct: NO LITHIUM BATTERIES CAN BE SHIPPED.
IMPORTANT NOTE: All carriers that do allow shipment of batteries have a maximum weight of 5 kg of lithium batteries per package.
DHL: Only allows PI966 and PI967 batteries.
- 3 or more items per package, MSDS will be required
Australia Post & Sagawa: allow PI966 & PI967 batteries.
- 3 or more items per package, MSDS will be required
USPS - Priority Mail International - RRD - Priority Parcel: Only allows P1967 (must be installed in the devices)
- Item Limit: 2 items per package that contain batteries
- Only new lithium-ion batteries can be shipped
Shipito Priority Parcel: NO LITHIUM BATTERIES CAN BE SHIPPED.
Airmail: NO LITHIUM BATTERIES CAN BE SHIPPED.
Aramex: NO LITHIUM BATTERIES CAN BE SHIPPED.
Shipito World Direct: NO LITHIUM BATTERIES CAN BE SHIPPED.
ورقة بيانات سلامة المواد (MSDS) أو ورقة بيانات السلامة (SDS) هي مستند يحتوي على معلومات حول المنتجات التي قد تحتوي على مواد خطرة. تحتوي العديد من المنتجات، وخاصة الأجهزة الإلكترونية، على مركبات تشكل مخاطر صحية أو حريق أو تفاعل كيميائي أو بيئية عند شحنها. عادةً ما تكون ورقة MSDS/SDS مطلوبة للبطاريات التي تعمل بأيونات الليثيوم أو للمنتجات التي تحتوي على مواد كيميائية محددة.
يمكنك العثور على نموذج MSDS/SDS عن طريق البحث عبر الإنترنت باستخدام: اسم المنتج + رقم الطراز + MSDS أو SDS.
على سبيل المثال: "iPhone 7 MSDS"
إذا لم تتمكن من العثور عليه عبر الإنترنت، ما عليك سوى الاتصال بالبائع للحصول على هذا النموذج. ستحتاج إلى تحميل هذا النموذج المكتمل إلى حسابك في Shipito باستخدام خيار "توفير المعلومات".
ملاحظة هامة:
سيُطلب نموذج MSDS/SDS للبلدان التالية بغض النظر عن كمية البطاريات في الطرد الخاص بك:
أستراليا، بنغلاديش، بروناي دار السلام، الصين، هونغ كونغ، الهند، إندونيسيا، اليابان، لاوس، ماكاو، ماليزيا، المالديف، نيوزيلندا، باكستان، الفلبين، سنغافورة، كوريا الجنوبية، سريلانكا، تايوان، تايلاند، فيتنام
يمكنك العثور على نموذج MSDS/SDS عن طريق البحث عبر الإنترنت باستخدام: اسم المنتج + رقم الطراز + MSDS أو SDS.
على سبيل المثال: "iPhone 7 MSDS"
إذا لم تتمكن من العثور عليه عبر الإنترنت، ما عليك سوى الاتصال بالبائع للحصول على هذا النموذج. ستحتاج إلى تحميل هذا النموذج المكتمل إلى حسابك في Shipito باستخدام خيار "توفير المعلومات".
ملاحظة هامة:
سيُطلب نموذج MSDS/SDS للبلدان التالية بغض النظر عن كمية البطاريات في الطرد الخاص بك:
أستراليا، بنغلاديش، بروناي دار السلام، الصين، هونغ كونغ، الهند، إندونيسيا، اليابان، لاوس، ماكاو، ماليزيا، المالديف، نيوزيلندا، باكستان، الفلبين، سنغافورة، كوريا الجنوبية، سريلانكا، تايوان، تايلاند، فيتنام
اعتمادًا على شركة الشحن التي تختارها ، قد تكون هناك حاجة إلى معلومات إضافية إذا كانت الحزمة الخاصة بك تحتوي على بطارية. سيوفر لك اختيار "توفير المعلومات" (الموضح أدناه) قائمة بالوثائق المطلوبة لحزمتك.
Yes.
If you want to ship products with lithium batteries with Shipito, you have to mark one of the options (or both) on your customs declaration form.
Please, watch this video to learn how to fill out the customs declaration form.
If you want to ship products with lithium batteries with Shipito, you have to mark one of the options (or both) on your customs declaration form.
Please, watch this video to learn how to fill out the customs declaration form.
تلقي وإرسال المجلات / رسائل
Yes. Before you ship magazines/letters to us, we require a notarized Form 1583 mailed to our office before we can handle your letters. Please, watch this video to learn how to fill out the Form 1583.
After you send the information to us, please change the settings on your Shipito account.
To change the settings for magazines and letters:
After you send the information to us, please change the settings on your Shipito account.
To change the settings for magazines and letters:
- Login to your account
- Go to "My Account"
- Under Account Setting, click "Account Preferences"
- Change settings under "Magazines and Letters"
For most accurate pricing, check our international shipping calculator. We use default weights for calculating magazines and letters:
Magazines
Default Weight: 0.7kg
Default Dimensions: 33cmX22cmX2.5cm
Letters
Default Weight: 0.1kg
Default Dimensions: 25cmX12cmX2.5cm
You must choose whether to forward magazines and letters immediately, or if you want them checked into your account as a standard package. This can be done through your Account Settings.
If you choose to have them forwarded immediately, whenever we receive a magazines or letters, we will forward it to you immediately by Shipito Airmail (inexpensive mailing service comparable to First Class mail by USPS): It's required you have a credit card on file in your account, otherwise we will not be able to send the package immediately. The incoming package must be clearly visible as a magazine (not hidden in an envelope).
If your choose to have your magazines/letters scanned in as a new package, whenever we receive a magazines or letters, we will enter it into your account as a new package you will mail it out through your account, choosing the shipping option you feel is best.
Magazines
Default Weight: 0.7kg
Default Dimensions: 33cmX22cmX2.5cm
Letters
Default Weight: 0.1kg
Default Dimensions: 25cmX12cmX2.5cm
You must choose whether to forward magazines and letters immediately, or if you want them checked into your account as a standard package. This can be done through your Account Settings.
If you choose to have them forwarded immediately, whenever we receive a magazines or letters, we will forward it to you immediately by Shipito Airmail (inexpensive mailing service comparable to First Class mail by USPS): It's required you have a credit card on file in your account, otherwise we will not be able to send the package immediately. The incoming package must be clearly visible as a magazine (not hidden in an envelope).
If your choose to have your magazines/letters scanned in as a new package, whenever we receive a magazines or letters, we will enter it into your account as a new package you will mail it out through your account, choosing the shipping option you feel is best.
