Tracking Updates

All packages mailed out by Shipito can be found by clicking on the "Sent Packages" tab at the top of your account. Each package has a tracking number link which will open a new tab displaying tracking information for your package. All packages are assigned a tracking number but not all shipping methods provide tracking updates. Airmail Economy, Airmail Priority, and USPS First Class Mail typically do not provide tracking.
  • To preserve our low-cost shipping options, USPS AU Post and Boxberry pick up from our Hawthorne location only. If you are using one of these carriers and your package was in Tualatin, we will transport it to Hawthorne for carrier pickup. This may take 2-3 days. Tracking information will be updated online then sent to the location you provided.
  • Packages mailed via Boxberry are picked up once a week from our Hawthorne warehouse on Friday. Tracking is available once the package arrives in Russia. Packages need to be scheduled for mail out in your account prior to Thursday 12:00 PM PST to be shipped out on Friday. Tracking for Boxberry packages mailed out from the Tualatin, Oregon warehouse will take 2-3 days to arrive to California.
  • Please account for additional transport time if you plan on shipping with Boxberry, USPS, or AU Post from our Tualatin, Oregon warehouses.

Please, remember that when shipping to Brazil using USPS/Correios you need to track your package online via the Correios website after your package arrives in Brazil.

If you would like a step by step guide on how to track online download this PDF and follow the instructions to track your package via Correios. This tracking method only applies to packages shipped via USPS Priority or USPS Express, it does not apply to DHL packages

Shipping Methods


If you would like to see which options are available by destination, check out our Shipping Calculator.

For a list of all available shipping methods with parcel size and weight limits, view our Postage page.



If a shipping method is not available for your package during mail out, then please click the "Show Unavailable Shipping Methods" button below the list of carriers. This list will show the unavailable shipping methods and reasons for why these shipping carriers cannot be selected. It is usually due to the size and/or weight of the package or the declared value.

Most mail out requests are completed within 1-2 days. Depending on time zones, weekends, U.S. holidays and carrier pickup schedules, times may vary.

The following carriers pick up packages Monday - Friday from all warehouses:

  • DHL
  • USPS

  • Monday-Friday, from our Hawthorne warehouse only:
    • Airmail Economy
    • Shipito Preferred Carrier with Australia Post
    • Shipito Preferred Carrier with DPD

    Others from our Hawthorne warehouse only:
    • Shipito Preferred Carrier with Sagawa - Tuesday through Friday
    • Aramex - Tuesday and Thursday
    • Boxberry - Friday Only
    • Pony Express - Friday Only

    Note: Transport time from Tualatin to Hawthorne is two business days.
セラーへ返送する際に提供される支払済ラベルのみご利用いただけます。個人配送業者アカウント、第三者の引き取り、または、支払済ラベルを利用した配送は不可となります。 配送オプションの全リストについては、弊社の 送料見積りをご参照ください。


Know The Store's Return Policy

1. Visit the store website or contact them to see their "returning a package" instructions.
  • Some stores will pay for the return shipping charge. Others will require you to pay for the shipping.

  • Shipito Return Process: If The Store Gives You A Pre-Paid Shipping Label
    Premium Members
    Premium Members $5 UDS (Place A Special Request To Attach Pre-Paid Label) + $2 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $8 USD
    Free Accounts
    Free Accounts $7 USD (Place A Special Request To Attach Pre-Paid Label) + $3 USD (Package Processing Fee) + $1 USD (Manual Mail Out) = $11 USD To Return

    1. Find the package/s you wish to return and select "Additional Services" on the right side of the package.

    2. You will get a pop-up window with all of the services we provide, you'll want to select "Other Instructions" as shown below.

    Please Note: If you do not have a prepaid label then shipping costs will replace the charges for Special Request and Manual Mail out. You will simply add the return address to your address book and process the package as a normal shipment.

    Shipping Cologne/Perfume to Russia

    Perfume/cologne is considered a Dangerous Goods by the airlines dues to flammable alcohol inside. That means we only can ship perfume with DHL or Pony Express. check if we can ship perfume/cologne to you, please use this Perfume Page to check the destination country and postal of the package to see if perfume/cologne shipping is available.

    ロシアへの香水やコロンの発送は、ポニー・エクスプレスによるモスクワ市内または周辺およびサンクトペテルブルグへの発送 に限られています。

    • 郵便番号では108800~613648ですが、規制は地域により異なる可能性があります。詳細は、 ロシア香水ページ をご参照ください。
    香水の発送に関する特定のご質問は、 香水ページ をご参照いただくか、サポートチームまでチャットまたはチケットにてお問い合わせください。
    はい、送料 以外でお支払い頂く料金は:


  • 危険物料金 = $10/荷物ごと
  • 手数料 = $2/荷物ごと
  • 関税や税金(ロシアに荷物が到着した後に支払う)

  • DHLの場合

  • 危険物料金 = $95/荷物ごと
  • 手数料 = $2/荷物ごと
  • 関税や税金を支払う必要がある場合 (あなたの国に荷物が到着した後に支払う)

  • Perfume/cologne is considered a Dangerous Goods by the airlines due to the flammable alcohol inside.
    はい、各荷物ごとに、容量上限500mlおよび最大重量30 kgです。各荷物ごとに、香水やコロンはボトル5本までです。
    Remember: When filling out your customs form, you will need to check the Potential Dangerous Goods box and properly declare the perfume and the number of bottles.

  • Individual perfume or cologne bottles cannot contain more than 500ml.
  • Packages are limited to 5 bottles of perfume or cologne* (30kg or 1L max).
  • Aerosols are prohibited.

  • Anytime you're shipping packages you will need to fill out a customs form, this screenshot will help to fill out the customs declaration when you are shipping a perfume/Cologne.

    Shipping Batteries


    1) 電池のタイプ (以下参照)
    2) 各国の規制は、こちらにて確認可
    3) 下記にて選択される配送業者

    PI965 - 内蔵されていない電池 - 取扱不可
  • IATA、FAA、およびTSAによる規制のため、Shipitoは顧客のために内蔵されていないリチウムイオン電池を出荷する事ができなくなりまし た。

  • PI966 - 機器のパッケージに含まれる電池 - 取扱可 (配送業者ごとの規制適用)
    例:携帯電話 + 携帯電話用電池
  • 損傷からの保護、または、バッテリーからの圧縮を提供するために、堅くしっかりした外装を必要とし、内部の梱包材は、強く堅い外装の中に収納される必要があります。

    PI967 - 機器に内蔵された電池 - 取扱可 (配送業者ごとの規制適用)

  • When you are ready to mail out your package, be careful which shipping method accepts lithium batteries and under which conditions.

    IMPORTANT NOTE: All carriers that do allow shipment of batteries have a maximum weight of 5 kg of lithium batteries per package.

    DHL: Only allows PI966 and PI967 batteries.
  • 3 or more items per package, MSDS will be required
  • 2 or less items per package, MSDS is NOT required

  • DPD - PonyExpress - Australia Post - Sagawa & Boxberry: allow PI966 & PI967 batteries.
  • 3 or more items per package, MSDS will be required

    USPS - USPS ePacket - Priority Mail International - RRD - Priority Parcel: Only allows P1967 (must be installed in the devices)
  • Item Limit: 2 items per package that contain batteries


    Receiving & Sending Magazines/Letters


    1) ログインする
    2) アカウント設定へ進む
    3) アカウントの希望設定を選択する

    弊社で手紙を取り扱うためには、公証された 1583フォーム を弊社オフィスへお送りいただく必要があります。
    Shipito offers a fast possibility to mail magazines or letters. It’s the quickest way to get your magazines and letter shipped for just $2.

    Whenever we will receive a letter or magazine we will forward it to you immediately by Shipito Airmail (inexpensive mailing service comparable to First Class mail by USPS). You have to have enough deposit on your account, otherwise we will not be able to send the package immediately. The incoming package must be clearly visible as a magazine (not hidden in an envelope).

    Airmail is the least expensive shipping option for printed materials. Check our international shipping calculator. We use default weights for calculating postage:
    Letters: 0.11kg

    Magazines: 0.31kg (some magazines can be little bit heavier or lighter, but default weight is always used).

    To change the setting for magazines and letters do the following 1) Login 2) Go To Account Settings 3) Select Account Preferences. At the bottom you'll see a option for magazines/letters