Shipito for Business FAQ

Shipito for Business is a complete 3PL (Third-Party Logistics) and international shipping solution built for companies that buy, store, and ship products from the U.S. to customers or business locations around the world. Whether you’re reselling U.S. goods online or buying products and supplies to run your business, Shipito for Business helps you save time and money with access to multiple warehouses, discounted global shipping rates, and reliable storage, fulfillment, and returns management.

From inventory handling to order fulfillment, Shipito for Business provides everything you need to simplify cross-border logistics and grow your international operations.

Shipito for Business offers a range of services, including:

• International Shipping: Discounted global shipping rates with access to well-known shipping carriers, including UPS, DHL, and more.
• Pick & Pack Fulfillment: Streamline your order fulfillment process with our pick and pack services.
• Manual Fulfillment: Designed to support businesses selling on third-party platforms such as eBay, Amazon, Etsy, TikTok, and many others. This service is ideal for sellers who need a reliable 3PL partner to process and ship orders from within the U.S.
• Returns Management: Efficiently manage returns with our comprehensive returns solution.
• API and Shopify Integration: Integrate Shipito's services into your eCommerce platform for seamless operations.
• And much more

Shipito partners with major carriers, including DHL, UPS, USPS, and more, to offer a variety of shipping options tailored to your needs. To see a list of carriers by country, visit https://www.shipito.com/en/help/postage.

No, you do not need to own a business to sign up for a Shipito for Business membership. However, this membership is designed for small to medium-sized business owners and frequent shippers, offering benefits that make managing multiple shipments faster and more cost-effective.

Simply sign up for a Shipito for Business membership to gain immediate access to all four of our warehouse locations, as well as the industry's most cost-effective pricing and unmatched customer service.

Membership is available at $99 per year or $12 per month.

Shipito offers four membership levels:

• Standard: For businesses shipping fewer than 10 packages per month. Includes a $2.25 processing fee per package and 45 days of free storage.
• Starter: For businesses shipping 10–29 packages per month. Includes a $1.25 processing fee per package, 45 days of free storage, and a 5% shipping discount.
• Growth: For businesses shipping 30–49 packages per month. Includes a $0.75 processing fee per package, 60 days of free storage, and a 7% shipping discount.
• Enterprise: For businesses shipping 50 or more packages per month. Includes no processing fee, 90 days of free storage, and a 10% shipping discount.

Once you reach a new tier, your discount will be automatically applied to your eligible shipments.

If you are already a Shipito for Business member, simply create a support ticket detailing your issue, and our Customer Success Coordinator will reach out to assist you. You can also contact us directly via email at businesssupport@shipito.com or through WhatsApp for faster assistance.

If you are not yet a member, click here to schedule a free consultation with our team.

No, you must use Shipito’s labels. Unfortunately, you cannot use your own shipping labels or personal shipping account when sending packages through a Shipito warehouse.

Yes, Shipito for Business members can ship pallets. Please contact our team at businesssupport@shipito.com or via WhatsApp for guidance on pallet shipments, including pricing, scheduling, and warehouse requirements.

Returns Management, also known as reverse logistics, involves collecting, tracking, and managing returned products. Shipito automates this process, including inspection, repackaging, rerouting, and providing detailed content photos, to help businesses efficiently handle returns.

To set up Returns Management:

1. Log in to your Shipito for Business account.
2. Click “My Account” in the top-right corner.
3. Select “Returns Management” from the menu on the left-hand side.
4. Click “Get Started” to begin setting up your preferences.
5. Follow the on-screen prompts to complete your returns management setup.

Once completed, your account will be ready to efficiently receive and manage return packages from the Oregon warehouse. If you need further assistance setting up your Returns Management account, please contact us via WhatsApp or email at businesssupport@shipito.com

All return packages should be sent to our Oregon warehouse with the suite number ending in "RET". Packages sent without the "RET" designation will be processed as regular packages.

Shipito offers two processing options:

• Standard Processing: $4 per package
  • Includes package processing, one open-box photo, package consolidation, and a description of the package contents.
• Advanced Processing: $8 per package
  • Includes all Standard Processing features, plus a visual inspection for product damage and three detailed photos of the package contents.
  
  

To resell returned items:

1. Set up your account for returns management and select the Manual option.
2. Direct your customers to send all returns to your Shipito address.
3. Once the returned items arrive, you can choose to have them repacked and rerouted to a different buyer.

The Auto Ship feature automates the return process by allowing you to set preferences for package volume or weight. Once configured, Shipito will automatically process and ship your return packages according to your specified criteria.

After setting up your Shipito for Business account for returns, you will receive 90 days of free storage for each return package. To qualify for these return benefits, all return packages must be sent to our Oregon warehouse with the suite number ending in "RET". Packages sent without the "RET" designation will be processed as regular packages.

Automated returns management is currently only available at the Oregon warehouse. If you use the California warehouse for return packages (RET), the benefits of 90 days of free storage and automated returns will not apply, and you will need to handle everything manually.