Shipito for Business FAQ

Shipito for Business is a complete 3PL (Third-Party Logistics) and international shipping solution built for companies that buy, store, and ship products from the U.S. to customers or business locations around the world. Whether you’re reselling U.S. goods online or buying products and supplies to run your business, Shipito for Business helps you save time and money with access to multiple warehouses, discounted global shipping rates, and reliable storage, fulfillment, and returns management.

From inventory handling to order fulfillment, Shipito for Business provides everything you need to simplify cross-border logistics and grow your international operations.

Shipito for Business offers a range of services, including:

• International Shipping: Discounted global shipping rates with access to well-known shipping carriers, including UPS, DHL, and more.
• Pick & Pack Fulfillment: Streamline your order fulfillment process with our pick and pack services.
• Manual Fulfillment: Designed to support businesses selling on third-party platforms such as eBay, Amazon, Etsy, TikTok, and many others. This service is ideal for sellers who need a reliable 3PL partner to process and ship orders from within the U.S.
• Returns Management: Efficiently manage returns with our comprehensive returns solution.
• API and Shopify Integration: Integrate Shipito's services into your eCommerce platform for seamless operations.
• And much more

Shipito partners with major carriers, including DHL, UPS, USPS, and more, to offer a variety of shipping options tailored to your needs. To see a list of carriers by country, visit https://www.shipito.com/en/help/postage.

No, you do not need to own a business to sign up for a Shipito for Business membership. However, this membership is designed for small to medium-sized business owners and frequent shippers, offering benefits that make managing multiple shipments faster and more cost-effective.

Simply sign up for a Shipito for Business membership to gain immediate access to all four of our warehouse locations, as well as the industry's most cost-effective pricing and unmatched customer service.

Membership is available at $99 per year or $12 per month.

Shipito offers four membership levels:

• Standard: For businesses shipping fewer than 10 packages per month. Includes a $2.25 processing fee per package and 45 days of free storage.
• Starter: For businesses shipping 10–29 packages per month. Includes a $1.25 processing fee per package, 45 days of free storage, and a 5% shipping discount.
• Growth: For businesses shipping 30–49 packages per month. Includes a $0.75 processing fee per package, 60 days of free storage, and a 7% shipping discount.
• Enterprise: For businesses shipping 50 or more packages per month. Includes no processing fee, 90 days of free storage, and a 10% shipping discount.

Once you reach a new tier, your discount will be automatically applied to your eligible shipments.

If you are already a Shipito for Business member, simply create a support ticket detailing your issue, and our Customer Success Coordinator will reach out to assist you. You can also contact us directly via email at businesssupport@shipito.com or through WhatsApp for faster assistance.

If you are not yet a member, click here to schedule a free consultation with our team.

No, you must use Shipito’s labels. Unfortunately, you cannot use your own shipping labels or personal shipping account when sending packages through a Shipito warehouse.

Yes, Shipito for Business members can ship pallets. Please contact our team at businesssupport@shipito.com or via WhatsApp for guidance on pallet shipments, including pricing, scheduling, and warehouse requirements.

Returns Management, also known as reverse logistics, involves collecting, tracking, and managing returned products. Shipito automates this process, including inspection, repackaging, rerouting, and providing detailed content photos, to help businesses efficiently handle returns.

To set up Returns Management:

1. Log in to your Shipito for Business account.
2. Click “My Account” in the top-right corner.
3. Select “Returns Management” from the menu on the left-hand side.
4. Click “Get Started” to begin setting up your preferences.
5. Follow the on-screen prompts to complete your returns management setup.

Once completed, your account will be ready to efficiently receive and manage return packages from the Oregon warehouse. If you need further assistance setting up your Returns Management account, please contact us via WhatsApp or email at businesssupport@shipito.com

All return packages should be sent to our Oregon warehouse with the suite number ending in "RET". Packages sent without the "RET" designation will be processed as regular packages.

Shipito offers two processing options:

• Standard Processing: $4 per package
  • Includes package processing, one open-box photo, package consolidation, and a description of the package contents.
• Advanced Processing: $8 per package
  • Includes all Standard Processing features, plus a visual inspection for product damage and three detailed photos of the package contents.
  
  

To resell returned items:

1. Set up your account for returns management and select the Manual option.
2. Direct your customers to send all returns to your Shipito address.
3. Once the returned items arrive, you can choose to have them repacked and rerouted to a different buyer.

The Auto Ship feature automates the return process by allowing you to set preferences for package volume or weight. Once configured, Shipito will automatically process and ship your return packages according to your specified criteria.

After setting up your Shipito for Business account for returns, you will receive 90 days of free storage for each return package. To qualify for these return benefits, all return packages must be sent to our Oregon warehouse with the suite number ending in "RET". Packages sent without the "RET" designation will be processed as regular packages.

Automated returns management is currently only available at the Oregon warehouse. If you use the California warehouse for return packages (RET), the benefits of 90 days of free storage and automated returns will not apply, and you will need to handle everything manually.

The Shipito API for Business is a robust, developer-friendly tool designed to automate and streamline your eCommerce fulfillment and shipping processes. Built using HTTPS and JSON, it allows seamless integration with your existing systems, providing end-to-end control over your logistics operations.

The API provides a comprehensive suite of features to enhance your shipping operations:

• On-Demand Shipping Rates: Access real-time shipping rates from multiple carriers.
• Consolidation Services: Combine multiple packages into a single shipment to reduce costs.
• Address Verification: Ensure accuracy by validating customer addresses.
• Insurance Options: Offer customers insurance for their shipments.
• Customs Documentation: Automate the generation of necessary customs forms.
• Dangerous Goods Handling: Manage shipments containing hazardous materials.

To use the Shipito API, you’ll first need a Shipito for Business account. Once your account is set up, you can request API credentials, you will also get access to the API documentation, which explains everything you need to know about endpoints, authentication, and examples of how to use it.

The API lets you automate shipments, track packages, and manage order progress directly from your systems—saving you time and making fulfillment easier.

No, there are no minimum shipping requirements. The Shipito API is available to all Shipito for Business members, but it is intended for businesses selling products exclusively through their own website.

You can reach our team anytime at business@shipito.com or via WhatsApp. We’ll provide your API credentials, documentation, and full support to help you integrate Shipito seamlessly with your systems.

Shipito's Fulfillment Service is a third-party logistics (3PL) solution that helps businesses efficiently manage their order fulfillment. We handle the storage, picking, packing, and shipping of your products directly to your customers. This service is ideal for businesses looking to streamline operations and focus on growth.

Our Pick-and-Pack service further simplifies order fulfillment. Instead of shipping products yourself, your orders are fulfilled directly from your inventory stored at our California or Oregon warehouse. When a customer places an order, the items are picked, packed, and shipped directly to the customer, ensuring a seamless and hassle-free shipping experience for both the supplier and the customer.

1. Inventory Storage: Send your products to one of two secure warehouses located in California and Oregon.
2. Order Reception: When a customer places an order, our system automatically receives the order details via Shopify integration.
3. Picking: Our team locates the ordered items in the warehouse.
4. Packing: The items are packed securely using appropriate materials.
5. Shipping: The package is shipped directly to your customer using the selected shipping method.

When you send inventory to Shipito, your packages are received at our warehouse and logged into your account. For Shopify inventory, we charge $15 per half hour of work to create the inventory and synchronize it with your Shipito Shopify app.

Shopify Integration: You must complete the Shopify integration before using the Shipito app. Once integrated, your inventory is automatically added to your store. When a customer places an order, Shipito picks, packs, and ships the product directly to the customer. You receive 90 days of free storage for inventory sent to our warehouse.

Manual Fulfillment: Inventory must be ready to ship upon arrival. Orders are processed via spreadsheet upload, and packages are forwarded as soon as they arrive. Items can be sent individually or consolidated inside a master box.

For all incoming inventory, please ensure that packages are clearly labeled, include all necessary documentation, and comply with Shipito’s shipping requirements.

Shopify Integration: $3 per item. This includes all packaging materials, opening the package, and ensuring the correct product is shipped to the right customer. This service is only available for orders fulfilled via Shopify integration.

Manual Fulfillment: $2.25 per package. Packages must be ready to be shipped upon arrival at the warehouse.

Shipping costs: Additional and calculated based on the destination, weight, and dimensions of each package.

For Shopify integration, yes—you must have a website set up with Shopify to use automatic order fulfillment.

For Manual Fulfillment, a website is not required. You can sell your products on platforms such as eBay, Amazon, and others. Please note that Manual Fulfillment only works for incoming packages that need to be forwarded as soon as they arrive at the warehouse; the packages cannot already be in your Shipito account.

Yes. To use Shipito’s Pick-and-Pack service, you must contact our Customer Service team for a pre-qualification to verify if you are eligible for Shopify Integration or Manual Fulfillment. Without the API set up on your account, you cannot use the Pick-and-Pack fulfillment service.

No, Shipito requires the use of our shipping labels. This ensures consistency and reliability in the fulfillment process.