Contact Us

If you are already a Shipito customer, please click here to login and create a ticket under your account. This will greatly assist our support agents in responding to your concerns. Otherwise, please enter your question here.

We have collected answers to some of our most frequently asked questions. Please click on the category icon to find the answer to your question.

Learn how to become a Shipito member.

Where you will find package and warehouse processing info.

Important! Learn what can be shipped to your country before you shop.

Understand your account and get familiar with membership options.

Find out how to get updates on package tracking and delivery.

Learn more on customs requirements, EEI forms, Duties and Taxes to be paid.

Learn more about services available for your shipments.

Which payment methods or local currencies does Shipito support?

Report a package lost, stolen or damaged.

Join the Shipito affiliate program and learn how earn money for each new member you refer!

We are happy to answer any questions! For more difficult questions, we suggest email.

Email us with any questions or inquiries. We would be happy to answer your questions." Support@shipito.com

(PST Time Zone):
Weekdays: 6AM to 6PM
Saturday: 6AM to 3PM
Sunday: Closed

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