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Account Navigation

You can locate your Shipito address under the header section of your account, titled "My Warehouse Address". To change your default Shipito address:

1. Login to your account
2. Go to "My Warehouse Address"
3. Select "Copy My Address".
Please ALWAYS remember to include your Shipito Suite number on packages coming to one of the Shipito facilities. If this is not included it could create delays, additional fees, or even prevent us from being able to place the package in your account. The fees associated with this are $7.50 USD in relocation fees."
To add a mailing address to your account:

1. Login to you account
2. Go to "My Account"
3. Select "Modify Address Book"
4. Select "Add New Address" option.

To change your membership plan:

1. Login to your account
2. Go to "My Account"
3. Select "My Membership"
4. Choose "Change Membership"
5. Select the plan you want
To change your membership plan:

1. Login to your account
2. Go to "My Account"
3. Select "My Membership"
4. Choose "Change Membership"
5. Select "Annual Premium Membership"
Yes, you can receive packages under more than one name. However, you must add each name to your account for us to properly identify the package and place it into the right suite.
You can have up to 6 names on your account.
To add another name to your account:

1. Login to you account
2. Go to "My Account"
3. Select "Additional Names"
4. Finally, type the name and click the "+" to add it to the account
1. To open a support ticket, please login to your Shipito account and select “My Account” then select “Support Tickets”.

2. Then select “Open a New Support Ticket”.

3. Please select the option that best describes your concerns then type your message to us in the text box that appears.

Once the ticket is submitted, a customer support agent will review your message and respond to you in 1-2 business days.


Follow step one outlined in the “How do I open a support ticket?” question above. Below “Open a New Support Ticket”, you will see all of your current and past support tickets listed in chronological order, with the newest ticket at the top. To respond to a ticket, select “View Details” and type your response in the window that appears.
There are several reasons why your account might be on hold. You should have an outstanding ticket already open on your account explaining the issue and what is needed to resolve the hold.
If you don't see an outstanding ticket, then please open one (as shown below).
If you're looking to cancel your account, we will be sad to see you go. We hope you will give us the opportunity to understand why you would like to cancel your account.
You will need to open a support ticket (as illustrated below) in order to initiate an account cancellation. In this ticket, please state the reason for closing your account and any additional information you have in regard to be cancellation.