Services

Qu'est-ce qu'un "Achat Assisté" et combien est-ce que ça coûte?

Unfortunately, no. If you would like to order from different retailers, please place separate assisted purchase requests.

Quel est le processus pour faire un demande d'achat assisté?

Que se passe-t-il si les articles ne sont plus en stock?

Quand est-ce que la demande d'achat assisté sera effectuée?

Puis-je retourner un article d'une demande d'achat assisté?

You can maximize your savings through our VIRTUAL MAILBOX membership which allows CONSOLIDATION of packages. This means you can combine several smaller packages into one bigger package.

Here’s how it works:

Every time we receive a new package, we will send you a notification with the weight, measurement, tracking number and sender info, so you can easily identify each package.

When we consolidate your various packages, we always find the most efficient method.

First you’ll need to log into your account and click on “PACKAGES IN WAREHOUSE.”

This page displays all the packages entered in your account. Please remember to fill out a customs declaration for every package you want to consolidate (learn how). We cannot merge or mail out packages without this information. Once you’ve finished, you can click on the “CONSOLIDATE PACKAGES” button on the top of the Packages section which will take you to the form.

You will need to complete the following options:

Choose your preferred shipping method

You can add shipping insurance

Option to SEND IMMEDIATELY or HOLD. Hold will give you the option to change shipping method after consolidation. We will hold and wait till you select that package to be sent to us. You can do this by clicking on SHIP SEPARATELY directly on the package through the SPECIAL INSTRUCTION link.

SHIPPING ADDRESS allows you to send the consolidated package to an address different than your default shipping address. If you don’t select this option, package will be sent to your default address.

Choose box size

RE-PACK OPTIONS. You can throw away the original packaging material or keep it.

Finally, you’ll need to select all the packages you wish to be consolidated. Again, only packages with completed customs declarations can be consolidated.

If you have any other special requests (verifying the contents, immediate shipment, etc.) please use SPECIAL INSTRUCTIONS directly on each package.

Once you’ve finished, you can click on the “CONSOLIDATE PACKAGES” button on the top of the Packages section which will take you to the form.

You will need to complete the following options:

Choose your preferred shipping method

You can add shipping insurance

Option to SEND IMMEDIATELY or HOLD. Hold will give you the option to change shipping method after consolidation. We will hold and wait till you select that package to be sent to us. You can do this by clicking on SHIP SEPARATELY directly on the package through the SPECIAL INSTRUCTION link.

SHIPPING ADDRESS allows you to send the consolidated package to an address different than your default shipping address. If you don’t select this option, package will be sent to your default address.

Choose box size

RE-PACK OPTIONS. You can throw away the original packaging material or keep it.

Finally, you’ll need to select all the packages you wish to be consolidated. Again, only packages with completed customs declarations can be consolidated.

If you have any other special requests (verifying the contents, immediate shipment, etc.) please use SPECIAL INSTRUCTIONS directly on each package.
Step 4
You will be taken to this page that looks like this (shown below).

Y a-t-il des frais associés à un regroupement?

Je ne vois pas le montant des frais d'envoi lorsque je fais ma demande de regroupement. Pourquoi?

How Consolidation of Packages Works Consolidation is a process where we take smaller packages and put them together into one bigger box.

The account holder selects a box; we recommend the USPS size limit (26”x13”x13”). Next, a shipping method must be selected. Shipito will then attempt to consolidate all selected packages into the box. If there are any extra items, we will automatically use another box, unless otherwise specified under “Advanced Options.”

When we see your request, we retrieve your packages and double-check that we have the correct ones. Depending on your request, we can remove all unnecessary packaging which might significantly lower the postage.

You have three options:

Keep the outer shipping box

Keep inner retail/product packaging

Remove all unnecessary packaging leaving only the item(s)

If you are planning on reselling the products, we recommend keeping the original product/retail packaging.

Once we consolidate, we measure the new package and weigh it again. We also take a photo of all the items being consolidated in order to ensure greater accuracy. If you would like more photos, please use the “Special Request” function.

You can find larger boxes under “Advanced Options” on the Consolidation page. You can also place a special request and we will pack your packages on a pallet. Please keep in mind that this might not be cheaper due to the weight and cost of the pallet. Always remember to check the shipping calculator beforehand.

If you are concerned about fragile items, you can always place a Special Request to add extra packaging material. There is also an option to keep fragile items in their original boxes.

We do not recommend consolidating packages bigger than the UPS limit of 26”x13”x13”. These larger packages have an increased risk of damage during shipping.

Please allow up to 1-2 business days for all consolidation requests to be processed.


2. BOXING OPTIONS

Standard Box Size: (This is set by default)
Your items will be packed in the smallest standard box, the box will be cut down if there is extra space and packing materials will be added to secure your items with the tightest fit. Packages which don't fit in the full consolidated box, can be selected to either be A) consolidated in another box or B) returned back to your mailbox

Custom Box Size
If you are shipping items which require a custom-made box, there will be a $5 USD surcharge to create a custom size box for your item. Items like guitars and golf clubs are examples of items which will need custom boxes. We do this to protect your items and comply with shipping regulations.

We don't recommend consolidating packages bigger than 26”x13”x13”. Larger packages have an increased risk of damage during shipping.

3. ADDITIONAL SERVICES OPTIONS

We provide additional options to be added to your consolidated (combined) package/s

Express consolidation processing $5.00 USD

Remove Invoice $1.00 USD

Remove Price Tags $1.00 USD

Extra Bubble Wrap $2.00 USD

Other Request $5.00 USD

Storage duration is determined by the date of the oldest package being consolidated. For example, if you consolidate package A with 30 days of storage left, package B with 40 days left, and package C with 45 days left, the newly created package will have 30 days of storage remaining, as package A is the oldest in the group.

Consolidations (combining of boxes) to Australia is allowed via DHL, but all packages to be combined and shipped must be from the same seller i.e. Amazon.

Single Merchant / Shipper / Vendor Multi-Package Shipment and Consolidations.

DHL

Max Weight: 150lbs (68kg)

Max Length: 108in (274cm)

Max Size MUST be 48 x 32 x 32in (120 x 80 x 80cm)

Important! All packages sent via Multi-Packet and Consolidation must be from the same merchant. i.e. Amazon

The following carriers allow multi- seller combined packages to be shipped with the set restrictions.

Shipito Preferred Carrier with Australia Post

Max Weight: 50lbs (22.5kg)

Max Length: 39in (99cm)

Length + Girth MUST be less than 120in (304cm)

Important! Check our Prohibited and Limited Items page

USPS Express

Max Weight : 66lbs (30kg)

Max Length: 36in (91cm)

Length + Girth MUST be less than 97in (246cm)

USPS Priority

Max Weight: 66lbs (30kg)

Max Length: 42 inches

Length + Girth MUST be less than 97in (246cm)

USPS First Class

Max Weight: 4lbs (1.8kg)

Max Length: 24in (60cm)

Length + Girth MUST be less than 36in (91cm)

Airmail Economy

Max Weight: 4.4lbs (1.9kg)

Max Length: 24in (60cm)

Length + Girth MUST be less than 36in (91cm)

RRD Priority Parcel

Max Weight: 48lbs (21kg)

Max Length: 41in (104cm)

Length + Girth MUST be less than 102in (259cm)

RRD Express

Max Weight: 66lbs (30kg)

Max Length: 36in (91cm)

Length + Girth MUST be less than 97in (246cm)

RRD Priority

Max Weight: 66lbs (30kg)

Max Length: 42in (106cm)

Length + Girth MUST be less than 97in (246cm)

hes

This service is only available for DHL, all packages must be from the same merchant

If you have more than one package going to the same delivery address, you can save a lot of money by using our Multiple Piece Shipment (MPS) service. Through this service, you can ship multiple packages out at once, without combining them.

IMPORTANT NOTE:

MPS is only available to those with a premier account

This service is only available for DHL.

You may not create an MPS that contains packages with flammable items and packages without flammable items.

Customs declaration must be complete for each package.

To enter an MPS request, follow the instructions shown on the image below.

Ma demande spéciale n'a pas été effectuée correctement. Comment y remédier?

J'ai fait une demande de traitement express, quand sera-t-il effectué?

Pouvez-vous ré-emballer mon colis si le vendeur l'a mis dans une grande boîte??

Why take photos?
To double check that correct items were received and forwarded by Shipito. Please read a more detailed explanation below.

How long does it take?
1-2 days to process

(Monday-Friday in the United States, excluding U.S. Holidays).

You can place a “Special Request” on your Shipito account to take photos of your shipment’s contents. Login and click on “Packages in Warehouse,” choose your package and click on the “Special requests” link.

We offer several options:

One photo request
Shipito will open your package and take one photo of the contents. This is the least expensive request which gives you an idea of what items are included in your package. Do not expect a detailed shot. Typically, it is one photo showing all items contained in the package spread out on a table.

If the content of package does not fit in the area of 36x36 inches, we will automatically charge for a multiple photo request.

Multiple photo request
This request gives you close up and detailed photos of the items in the package. We will also take a photo of the invoice or packing list (if enclosed). Also, photos of labels on clothes and other items so you can verify that the correct sizes were shipped. This also includes model numbers for electronics and the IMEI number for iPhones.

We take photos based on our best judgment. If you have a specific requirement, please use OTHER INSTRUCTION ($5) and explain how you would like the photo to be taken in detail. We will not break factory seals and take pictures of the product box in One or Multiple photo request. If you wish us to inspect the product and take more detailed photos, please use OTHER INSTRUCTION.