Customs, Duties, and GST

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Electronic Export Information (EEI) filing is generally required by the U.S. Customs and Border Protection for U.S. exports that contain a single commodity's value exceeding $2,500 USD.

There are some complicated regulations for expensive packages. We strongly recommend that you split your package into several parts to keep the total value under $ 2,500. If repacking is not possible, we must prepare an EEI (Electronic Export Information) form for you. There is a $40 fee for this service and packages requiring an EEI form must be shipped via specific carriers available during mailout.

Step 1:
Login to your account

Step 2:
Select the "Packages In Warehouse" Tab
  • If the customs declaration for the package is not filled out, you will see “Custom declaration needed” under the “Action Required” label.
  • To fill out customs for the package, just click the Fill Customs Declaration button.

  • Step 3:
    Fill out the info

    A new window with the Customs Declaration form will pop up. It will look something like this (as shown below).

    You will not avoid possible duties and taxes by selecting GIFT.
    Please also indicate if the package contains batteries.
    The option you declare is ultimately up to you. If you received the item as a gift or are sending the item to a recipient as a gift, you would mark "gift" on the customs declaration. In all other cases, you would select "merchandise."
    If you received an item for free, you must still declare a value for the item. The minimum amount required for the declaring an item is $1 USD. If you received the item as a gift, you would declare the retail value.
    Yes, the value must be in United States Dollars (USD).
    Yes, you are financially responsible for any duties and/or taxes incurred. We suggest that you contact your local customs office for more information as duties and taxes are dependent on the destination, provenance and value of items shipped. These regulations are subject to change at any time.
    Dois-je payer des taxes et frais de douane si un colis arrive chez Shipito depuis un autre pays? Comment payer?
    Yes, you must fill out your customs declaration form for each package shipped to us regardless of where it is shipping. Your customs is not only used for international clearance processing, but it's also the amount used for insurance purposes.

    Australia GST

    Beginning July 1, 2018 the GST applies to all items imported into Australia, including items valued less than AUD $1,000
    Unless you have an ABN number on file with Shipito, each item you ship along with the postage and processing fees will be assessed a 10% GST at the time of shipping. This will be remitted to the Australian government on your behalf. If you have an ABN on file with Shipito, you will not have to pay the taxes at mailout but can submit the fees to the Australian Government with your regular quarterly tax payment.
    A 10 percent fee will be paid to the Australian government on the value of items being imported. An additional 1/11th fee will apply to services, insurance, and shipping costs.
    Log into your account, click on account settings, click on address book, select each address to edit, enter the ABN in the tax ID space. You must have the ABN listed for each address you ship to.
    Consolidation, Insurance, Oversized Package and Shipping costs.

    China:Duties, Taxes, and Import Limits

    Chinese Customs assesses duties and taxes on the entire value of your package.
    You will pay duties and taxes to the Chinese government upon package delivery.

    The import limit for a personal shipment with more than one item in the package is 1,000CNY. Items valued at greater than 1,000CNY with multiple items in the box must clear as commercial import. Items with a value greater than 1,000CYN and declared as personal use will be returned to the US if the package contains more than one item. If the shipment has only one item, there is no value limit, however Chinese customs reserves the right to approve the importation of a package or deny and return to the US regardless of whether it has 1 item or many in the box.

    If you are importing items valued at 20,000 CYN or more per year, then all shipments must be cleared as a commercial import.

    New Zealand GST

    Beginning December 1, 2019 New Zealand will charge consumers and businesses a Goods and Services Tax (GST) on all items imported into New Zealand. New Zealand consumers are now required to pay the 15% GST tax on “low-value” items purchased from international retailers and valued at $1,000 NZD or less. Shipito collects the GST tax on these purchases and remits directly to the New Zealand government on your behalf. The GST tax is calculated based on the value of the items you are shipping, plus any Shipito service fees and shipping charges.
    For any purchased valued at $1,000 NZD or greater
    15% Fee (paid to the New Zealand government on the value of items being imported)
    1/11 Fee (for services) + 1/11 Fee (for insurance) + 1/11 Fee (of the shipping cost)

    Important Note: Due to the separation of content value and shipping, you will see 2 separate GST fees when you mail out your package
    1. Login to your account
    2. Go to "My Account"
    3. Select "Modify Address Book"
    4. Enter New Zealand IRD in the Tax ID space. You must have the New Zealand IRD listed for each address you ship to
    Consolidation, Insurance, Oversized Package and Shipping costs.
    La tarification compétitive de Shipito Nos prix hautement compétitifs vous permettent d’économiser sur les frais d’expédition.
    Livraison internationale Nos offres sont parmi les meilleures pour les envois internationaux
    Modes de paiement sécurisés Effectuer vos paiements en toute sérénité grâce à nos systèmes Safe Pay
    Achetez en toute sécurité Avec nous, votre compte est constamment protégé