Sometimes you will need to return a package back to the original retailer. We always recommend that you let Shipito take photos of the contents of each package to avoid problems.
1. Contact the store and ask how to return the package
Each store has different policies. Some stores will pay for the return shipping charge. Others will require you to pay for the shipping.
2. Follow the procedure given by the store
Place Special request: Some retailers require you to print a Return Authorization and include it in the package. In this case, place a SPECIAL REQUEST detailing what you need to be done. Please do not email us, as this often creates confusion. The special request function is designed to streamline returns and other special instances. If the retailer provides a Return shipping label, please attach it too.
Wait till the Special request is processed: If you know that the store pays for return shipping, make sure the postage shows zero (and shipping address does not need to be filled out). If you are responsible for the shipping cost, change the shipping address for the package so it can be returned to the correct address and select the appropriate shipping method.
Select the package for mail out: Once the package shows the correct shipping address and shipping costs, select it for mail out. Please wait to select this until the previous steps are completed.
If the above sounds too complicated and you feel the need to email us, we can correctly set up your package for a small, $5 courtesy fee.
If you know that the retailer doesn’t require any return authorization, you can simply change the shipping address on your package and select the preferred shipping method. That way, you will not be charged a Special Request fee.
If the retailer doesn’t require any return authorization, you can simply change the shipping address on your package and select the preferred shipping method. That way, you will not be charged a Special Request fee.