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FAQ

Learn how to become a Shipito member
No, there is no sign-up fee, and no credit card required at sign up. We offer a Standard membership that is completely free. Our Premium membership is an additional level of service and has monthly or annual payment options. If you select our Premium plan, we do not charge membership fees until your first shipped package or assisted purchase. The Premium membership is $10 USD a month or just $50 USD annually.
Immediately. Once you signup, you are given a U.S. address. You can use this address when checking out at any online retailer and send your first package our way.
The purpose of 1583 form is to identify mail forwarding customers. The form is required by the USPS (United States Postal Service).

  • The form must be completely filled out and signed by you, with signature notarized by public notary. Also, Send the original together with 2 forms of I.D. For example, driver license and passport.

  • Mail the form to:
    Shipito LLC,
    3501 Jack Northrop Ave,
    Hawthorne, CA 90250 USA

    Download form 1583 for our Hawthorne Warehouse (PDF)
    Download form 1583 for our TualatinWarehouse (PDF)

    Need instructions? Click here

    You will be given a unique suite number that will be the same across all our warehouses.

    Our free Standard membership gives you a default address for our Hawthorne, California warehouse which offers 90 day storage duration. You will also have access to ship to our warehouse in Austria.

    If you choose our Premium plan, you will be given a default address for our tax-free Tualatin, Oregon warehouse in addition to every warehouse available in our Standard membership.


    Customs in some countries require your Tax ID to be printed on the commercial invoice. If this is your case, the warning will be displayed on your account when selecting shipping method for the package.

    To enter your Tax ID to your profile, please follow the steps:

    1. Login to your account
    2. Select account settings
    3. Select “Address Book” on the left-hand side.
    4. Edit you're current address OR “Add New Address”
    5. You’ll see the option to enter TAX ID.
    Below you will find a screenshot of a typical checkout screen and how to enter your unique Shipito U.S. address. If you have a question about using your Shipito address on a retailer's site, please submit a support ticket through your Shipito account and our agents will be happy to assist you.

    We do not provide a domestic U.S. phone number, but you can create your own. Below you'll find some recommendations of where you can obtain a U.S. phone number:


    Shipito provides your very own U.S. address with a unique suite number. You can purchase from online retailers around the world and ship to over 220 countries and territories. If you are unable to ship to our warehouse, or if your order is canceled by the retailer and they tell you that that they will not ship to us, please contact us.

    We also offer a very convenient Assisted Purchase program where we can shop on U.S. websites for you.


    State sales tax depends on the retailer you order from and the warehouse you ship to. Our Tualatin, Oregon warehouse is completely sales-tax free because the state of Oregon does not charge sales tax. If you are unsure about tax rates, you will be able to see the applicable sales tax presented on the retailer's website during the checkout process.
    Where you will find package and warehouse processing info

    The DIM weight refers to the dimensional weight of a package based on size rather than the measured "gross weight". To price international shipping, carriers charge the greater of measured weight or DIM weight based on the size of the box. DIM weight is calculated as (length × width × height) / (dimensional factor)

    Dimensional factors are determined by each carrier, USPS may use 194 while FedEx Express uses 169. Your package DIM weight may vary by carrier for the same size box.


    • Airmail Economy has a limit of 4.4 lbs. dimensions must be less than 24 inches in length and the sum of all dimensions cannot exceed 36 inches.
    • Airmail Priority has a limit of 44 lbs. dimensions must be less than 59 inches in length and the length + girth cannot exceed 118 inches.
    • USPS has a limit of 70 lbs. dimensions must be less than 42 inches in length for priority, 36 inches for express. Length plus girth must be less than 108 inches.
    • Boxberry has a limit of 15 kg . Dimensions must be less than 1.2m x 0.8m x 0.5m
    • AU Shipito Preferred Carrier has a weight limit of 50 lbs, dimensions must be less than 39 inches in length.
    • EU Shipito Preferred Carrier has a weight limit of 30 kg, dimensions must be less than 300 cm in girth, and less than 175 cm in length.

    All warehouses (California, Oregon, and Austria) provide storage time for up to 90 days. Packages not mailed out within these time frames will expire and not be visible within your account. If you fail to mail your package out before the storage expires, you have the option to purchase up to 28 days of additional storage time. When you select to extend the storage for an expired package, you will be assessed a fee of $7 USD plus $1 USD per day that the package has been expired. This will extend your storage for an additional 7 days.

    For example:

    • If your package has been expired for 10 days, you can extend the storage for that package for $17 USD ($10 + $7), which will give you an additional 7 days to mail out that package.
    • If your package has been expired for 23 days, you can extend the storage for that package for $28 USD, which only give you 5 more days of storage, for a total of 28 days extended storage.

    We make every effort to notify you of any packages approaching their expiration date. Please ensure that you have [email protected] added to your address book or whitelist to ensure that you are receiving these notifications in your inbox. 28 days past the original expiration date, the package will be considered abandoned and subject to disposal.


    Yes, you or a designated person (friend/family member) can pickup packages locally at all our warehouses. Please set the shipping method for your package as "Local Pickup." Ensure that your customs declaration form is complete and that there are sufficient funds in your account to cover processing or any other fees. You must bring a valid photo ID to pick up your package.

    Hours for Local Pickup:

    • Hawthorne: Monday-Friday 10am-3pm PDT
    • Tualatin: Monday-Friday 10am-3pm PDT

    Packages delivered to our warehouse require 1-2 days (Monday-Friday in the United States, excluding U.S. Holidays) to be received and processed into your account. If your package does not appear in your account after 2 days, then there is a possibility we were not able to process your package (suite number missing, shipping label faded, shipped to a name not associated with your account, etc.).

    Please submit a support ticket providing the tracking number and any other additional information about your package to assist our investigation.


    Normally there is no issue and the package will be entered into your account. However, if your package was delivered and is not entered into your account within 1-2 days, we will conduct an investigation.

    If you don't see your package in your account within 2 days, please submit a support ticket providing the tracking number and any other additional information about your package to assist our investigation. There are additional fees incurred if your package arrives without the proper address, including your suite number.


    We suggest you contact your carrier if there was an issue delivering your package. There are several factors that may contribute to an undelivered package. It's possible they delivered past our closing time or there was a collect-on-delivery (COD) fee.


    Yes, we will email you once your packages are checked in and entered into your account.
    After your package has been processed into our warehouse you need complete the customs declaration form. Once the declaration is done, the package can then be scheduled for mail out by choosing the carrier, insurance, and having the necessary funds available in your Shipito account.
    Yes, please refer to our Prohibited and Limited Items list.

    Yes, we charge a $2.00 USD processing fee for each package we receive into your account. This fee is deducted from your balance when the package is mailed out or disposed. To cut down on these per-package processing fees, many retailers allow you to request your purchases be shipped in as few boxes as possible.

    For example, Amazon has an account preference titled "Group My Items into As Few Shipments As Possible," reducing the number of packages received.

    We also recommend consolidating multiple packages into a single box before mail out to save up to 80% on the cost of international shipping.


    Important! Learn what can be shipped to your country before you shop.
    Understand your account and get familiar with membership options.
    You can locate your Shipito address under the header section of your account, titled "Your U.S. Address". To change your default Shipito address, simply go to "Account Settings" and then "Address Book." Your suite number will stay the same but you are able change your selected warehouse at any time. Please ALWAYS remember to include your Shipito Suite number on packages coming to one of the Shipito facilities. If this is not included it could create delays, additional fees or even prevent us from being able to place the package in your account
    To add a mailing address to your account, head to "Account Settings" then "Address Book." There you'll find the "Add New Address" option. You can also change your billing address under the "Shipping and Billing Address" section.
    To change your membership plan, go to "Account Settings" click "Account Membership" and then choose whether you'd like to "Upgrade" or "Change."
    Yes, you can receive packages under more than one name. However, you must add each name to your account for us to properly identify the package and place it into the right suite.

    To add a name to your account, go to "Account Settings," then "Additional Names." Once there you simply click "Add Name." You can have up to six names on your account.
    If you're looking to cancel your account we will be sad to see you go. We hope you will give us the opportunity to understand why you would like to cancel your account.
    There are several reasons why your account might be on hold. Please submit a support ticket through your account so we can better assist you with your account status.
    Step 1
    Login to your account.

    Step 2
    Go to Account Settings > Account Membership. You'll see the following option, just click on "Change".

    Find out how to get updates on package tracking and delivery.
    Tracking Updates
    Shipping Methods
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    Learn more on customs requirements, EEI forms, Duties and Taxes to be paid.
    Customs
    Australia GST
    China
    Learn more about services available for your shipments.
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    Which payment methods or local currencies does Shipito support?
    The payment methods we offer may vary depending on your location. We accept:

    Credit Cards
    PayPal
    Bitcoin
    Bank Wire Transfer
    QiWi (for Russia)
    Boleto Bancario (for Brazil).

    We do not accept cash payments, not even for local pickup.
    Processing times vary per payment method. Most credit card, PayPal and Bitcoin payments will be processed immediately but some transactions may take 15 minutes or a few hours. Wire transfer and Boleto Bancario payments take 5-7 days to be processed.

    We ask that you allow a few hours for your payment to appear on your Shipito account but most payments are posted within minutes. If after few hours your payment is still not showing on your account, please submit a support ticket with the following information:

    • Paypal - Please provide us with the unique transaction ID.
    • Credit Card - Please provide us with the first six and last four digits of the card used. For your safety, DO NOT send your full credit card number.
    • Bitcoin - Please provide us with the date and amount deposited in USD along with the Shipito order number.
    • Wire Transfer - Please provide us with the wire transfer receipt or the name the wire transfer was made under, the amount deposited in USD and the date of the wire transfer.
    • Boleto Bancario - Please provide us with the deposit receipt showing proof of payment, the deposit date and the amount.
    • Other Payment Methods - Submit a support ticket for further assistance.

    The most common reason for credit card decline is that the card provider is blocking international payments. First verify with your bank or card provider that they allow international payments. Please also verify that the billing address on your account is correct. If you continue to receive an error message, please take a screen shot and submit a support ticket through your account. For your safety, DO NOT include your full credit card number.
    If your account is new, with no packages or pending assisted purchases, you can only make a deposit via wire transfer or Bitcoin. Once we receive your first package or you create an assisted purchase request, you will be able to make a payment using additional methods. We require a minimum of $5 USD per deposit.
    After logging in, simply click " + ADD DEPOSIT" underneath "Account Balance"
    The minimum amount is $5. Second, you’ll need to select your payment method.

    Wire Transfer — This method is only available for amounts over $50. Please be aware that additional bank fees of $16 apply for all wire transfer payments. The payment instructions will be displayed on the screen. Keep in mind that we do not accept payments from third parties. If there are any discrepancies in the name, address, postal code, or any of the payment information entered, we will ask for additional documentation for verification (Photo ID, copies of card, etc.).

    Credit Card — Simply enter your credit card number and the billing information.

    In some cases, you may notice a payment is debited from your credit card, but not reflected in your account. That happens if the credit card processing company placed your funds on hold for security reasons while they verify the payment. The process takes two to three business days, after which the funds are either transmitted to us or returned to the card depending on the results of their investigation.

    Sometimes the system will display an error message when trying to make a payment. That is also because the credit card processing company found a discrepancy with the payment. We recommend either using a different card or contacting your bank about the issue. We cannot manually process a card that is being refused by the system.

    PayPal — You will be redirected to the PayPal website where you will need to confirm your payment. Please make sure that the name on the card or PayPal account matches the name on your Shipito account. If there is a middle initial or prefix or suffix, it has to be entered in the payment window and has to match the Shipito account. Also, the PayPal account info needs to be in English. Foreign characters are not translated by our system, and will cause the payment to be held until it is verified.

    Bitcoin — You will be redirected to Bitpay. There are no spending limits when paying with Bitcoin. Usually it takes about one hour for your deposit to be in your Shipito account. However, in some cases, it might take up to 24 hours for the payment to clear. You will get 4.3% bonus to all deposits paid by Bitcoin.
    No, you do not need to add a deposit before the package arrives. Once the package arrives and you are ready to ship it out, you can add a deposit.
    Report a package is lost, stolen or damaged.
    Claims
    Insurance
    Refunds
    Fraud Response