Back To FAQ


Learn how to become a Shipito member
No, there is no sign-up fee, and no credit card required at sign up. We offer a Free Account and a Premium Membership can be purchased monthly or annual. If you select our Premium Membership, we do not charge membership fees until your first shipped package or assisted purchase. The Premium Membership is $10 USD a month or just $60 USD annually.
Immediately after completion of signup and email verification. Simply use your new Shipito address when checking out at any online retailer and send your first package our way.
The form is required by the USPS (United States Postal Service) for all letters, magazines, and newspapers, that require forwarding.

  • The form must be completely filled out and signed by you, with signature notarized by public notary. Also, Send the original together with 2 forms of I.D. For example, driver license and passport.

  • Mail the form to:
    Shipito LLC,
    3501 Jack Northrop Ave,
    Hawthorne, CA 90250 USA

    Download form 1583 for our Hawthorne Warehouse (PDF)
    Download form 1583 for our TualatinWarehouse (PDF)

    Need instructions? Click here

    You will be given a unique suite number, which can be used in any of our warehouses.

    With a Free Account, your default address is our California warehouse which offers 7 day package storage duration. You may also ship to our warehouse in Austria.

    If you choose a Premium Membership, your will be given a default address in our sales tax free Oregon warehouse. However, you may choose to ship to any of our warehouses. As a Premium Member you will also receive 45 or 60 days of storage at any warehouse.*

    *Storage depends on your Membership Level
    Customs in some countries, require a Tax ID to be printed on the commercial invoice of a package. A warning will be displayed on your account when selecting a shipping method for the package if a Tax ID is required. The Tax ID needed may be your personal Tax ID or your business Tax ID depending on your country's requirements.

    To enter your Tax ID to your profile, please follow the steps:

    1. Login to your account
    2. Select "My Membership"
    3. Select "Modify Address Book"
    4. Edit your current address OR “Add New Address”
    5. You will see the option to enter TAX ID on the bottom right corner.
    Below you will find a screenshot of a typical checkout screen and how to enter your unique Shipito U.S. address. If you have a question about using your Shipito address on a retailer's site, please submit a support ticket through your Shipito account and our agents will be happy to assist you.

    We do not provide a domestic U.S. phone number, but you can create your own. Below you'll find some recommendations of where you can obtain a U.S. phone number:

    Shipito provides your very own U.S. address with a unique suite number. You can purchase from online retailers around the world and ship to over 220 countries and territories. If you are unable to ship to our warehouse, or if your order is canceled by the retailer and they tell you that that they will not ship to us, please contact us.

    We also offer a very convenient Assisted Purchase program where we can shop on U.S. websites for you.

    U.S. State sales tax depends on the retailer you order from and the warehouse you ship to. Our Tualatin, Oregon warehouse is completely sales tax free because the state of Oregon does not charge U.S. sales tax. You will pay taxes for the state you are shipping to when you purchase the item. You will pay your countires taxes when the item arrives in your country. If you are unsure about tax rates, you will be able to see the applicable sales tax presented on the retailer's website during the checkout process.
    Where you will find package and warehouse processing info

    The DIM weight refers to the dimensional weight of a package based on size rather than the measured "gross weight". To price international shipping, carriers charge the greater of measured weight or DIM weight based on the size of the box. DIM weight is calculated as (length × width × height) / (dimensional factor).

    Dimensional factors are determined by each carrier, USPS may use 194 while FedEx Express uses 169. Your package DIM weight may vary by carrier for the same size box.

    For most accurate information, please check out our Shipping Methods page.
    Yes, there is a heavy package surcharges applied to any packages 30 lbs or heavier.

    Heavy Package Surcharge
    • Over 30 pounds – $10
    • Over 70 pounds – $20
    • Over 100 pounds – $30
    • Over 150 pounds – $50

      • Free Accounts can store their packages for up to 7 days at our California and Austria warehouses. Premium Accounts can store their packages for up to 90 days at all warehouses (California, Oregon, and Austria). Packages not mailed out within these time frames will expire and not be visible within your account. If you fail to mail your package out before the storage expires, you have the option to purchase up to 28 days of additional storage time. When you select to extend the storage for an expired package, you will be assessed a fee of $7 USD plus $1 USD per day that the package has been expired. This will extend your storage for an additional 7 days. PLEASE NOTE: Storage time can only be extended 4 times or up to a total of 28 days.

        For example:

        • If your package has been expired for 10 days, you can extend the storage for that package for $17 USD ($10 + $7), which will give you an additional 7 days to mail out that package.
        • If your package has been expired for 23 days, you can extend the storage for that package for $28 USD, which only give you 5 more days of storage, for a total of 28 days extended storage.

        We make every effort to notify you of any packages approaching their expiration date. Please ensure that you have added to your address book or whitelist to ensure that you are receiving these notifications in your inbox. 28 days past the original expiration date, the package will be considered abandoned and subject to disposal.

        Yes, you or a designated person (friend/family member) can pick up locally at all our warehouses for a fee of $20 per package. Please set the shipping method for your package as "Local Pickup." Ensure that your customs declaration form is complete and that there are sufficient funds in your account to cover the $20 local pickup cost as well as any other accrued fees such as consolidations or special requests. You must bring a valid photo ID to pick up your package.

        Hours for Local Pickup:

        • Hawthorne: Monday-Friday 10am-3pm PDT
        • Tualatin: Monday-Friday 10am-3pm PDT

        Packages delivered to our warehouse require 1-2 days (Monday-Friday in the United States, excluding U.S. Holidays) to be received and processed into your account. If your package does not appear in your account after 2 days, then there is a possibility we were not able to process your package (suite number missing, shipping label faded, shipped to a name not associated with your account, etc.).

        Please submit a support ticket providing the tracking number and any other additional information about your package to assist our investigation.

        Important Note: Additional fees will be applied.

        For Premium Members:
        $5 USD (custom declaration)+$5 USD (taking photo of item) = $10 USD
        Fore Free Accounts:
        $8 USD (custom declaration)+$8 USD (taking photo of item) = $16 USD

        Normally there is no issue and the package will be entered into your account. However, if your package was delivered and is not entered into your account within 1-2 days, we will conduct an investigation.

        If you don't see your package in your account within 2 days, please submit a support ticket providing the tracking number and any other additional information about your package to assist our investigation.

        We suggest you contact your carrier if there was an issue delivering your package. There are several factors that may contribute to an undelivered package. It's possible they delivered past our closing time or there was a collect-on-delivery (COD) fee.

        Yes, we will email you once your packages are checked in and entered into your account. Make sure to check your spam box if you don't see it. If you're unsubscribed from our e-mails then you won't get it.
        However there will still be a notification within your account, after you log in even if your not getting or viewing the e-mails from us.
        After your package has been processed into our warehouse you need complete the customs declaration form. Once the declaration is done, the package can then be scheduled for mail out by choosing the carrier, insurance, and having the necessary funds available in your Shipito account.
        Yes, please refer to our Prohibited and Limited Items list.

        Important Note: This list is not comprehensive and that restrictions are constantly changing. We'll do our best to update this page as we receive notices from our carriers but ultimately you are responsible for ensuring that the items you purchase comply with all government and carrier restrictions.

        Sometimes, products are legal to buy in the USA, but it isn’t legal to ship to your country. Check with customer support if you have any question about prohibited or limited items.

        Yes, we charge a $3.00 USD processing fee for a Free Account and $2.00 USD for Premium Members for each package we receive into your account. This fee is deducted from your balance when the package is mailed out or disposed. To cut down on these per-package processing fees, many retailers allow you to request your purchases be shipped in as few boxes as possible.

        For example, Amazon has an account preference titled "Group My Items into As Few Shipments As Possible," reducing the number of packages received.

    Important! Learn what can be shipped to your country before you shop.
    Understand your account and get familiar with membership options.
    You can locate your Shipito address under the header section of your account, titled "My Warehouse Address". To change your default Shipito address:

    1. Login to your account
    2. Go to "My Warehouse Address"
    3. Select "Copy My Address".
    Please ALWAYS remember to include your Shipito Suite number on packages coming to one of the Shipito facilities. If this is not included it could create delays, additional fees, or even prevent us from being able to place the package in your account. The fees associated with this are $7.50 USD in relocation fees."
    To add a mailing address to your account:

    1. Login to you account
    2. Go to "My Account"
    3. Select "Modify Address Book"
    4. Select "Add New Address" option.

    To change your membership plan:

    1. Login to your account
    2. Go to "My Account"
    3. Select "My Membership"
    4. Choose "Change Membership"
    5. Select the plan you want
    To change your membership plan:

    1. Login to your account
    2. Go to "My Account"
    3. Select "My Membership"
    4. Choose "Change Membership"
    5. Select "Annual Premium Membership"
    Yes, you can receive packages under more than one name. However, you must add each name to your account for us to properly identify the package and place it into the right suite.
    You can have up to 6 names on your account.
    To add another name to your account:

    1. Login to you account
    2. Go to "My Account"
    3. Select "Additional Names"
    4. Finally, type the name and click the "+" to add it to the account
    1. To open a support ticket, please login to your Shipito account and select “My Account” then select “Support Tickets”.

    2. Then select “Open a New Support Ticket”.

    3. Please select the option that best describes your concerns then type your message to us in the text box that appears.

    Once the ticket is submitted, a customer support agent will review your message and respond to you in 1-2 business days.

    Follow step one outlined in the “How do I open a support ticket?” question above. Below “Open a New Support Ticket”, you will see all of your current and past support tickets listed in chronological order, with the newest ticket at the top. To respond to a ticket, select “View Details” and type your response in the window that appears.
    There are several reasons why your account might be on hold. You should have an outstanding ticket already open on your account explaining the issue and what is needed to resolve the hold.
    If you don't see an outstanding ticket, then please open one (as shown below).
    If you're looking to cancel your account, we will be sad to see you go. We hope you will give us the opportunity to understand why you would like to cancel your account.
    You will need to open a support ticket (as illustrated below) in order to initiate an account cancellation. In this ticket, please state the reason for closing your account and any additional information you have in regard to be cancellation.
    Find out how to get updates on package tracking and delivery.
    Tracking Updates
    Shipping Methods
    Learn more on customs requirements, EEI forms, Duties and Taxes to be paid.
    Australia GST
    Learn more about services available for your shipments.
    Which payment methods or local currencies does Shipito support?
    3-D Security
    Boleto - Brazilian Payment Method
    Report a package is lost, stolen or damaged.
    Fraud Response
    Join the Shipito affiliate program and learn how earn money for each new member you refer!
    It does not matter what country you live in. You can always promote Shipito services to your audience and customers. Place links or banners on your website. There are people living all over the world who love to shop online. Many products are cheaper in the U.S.A. and many people are unaware of the Shipito service. This approach has advantages in the simplicity. You will be referring business to You don’t have to keep track of any transactions and still receive passive income for package fees charged by Shipito.
    When you sign up for our affiliate program you can use links with an affiliate ID or register your domain name in your affiliate account. When you register your domain name we have to be able to verify your ownership through WHOIS. You cannot hide your identity with privacy settings. Once you register your domain name our database will monitor every referral from your website and it will stay in our database for 60 days. If the customer makes the registration within 60 days it will be counted towards your affiliate commission.
    We do not allow using SHIPITO name in any URL or domain name without written prior approval from us. We also do not allow using the Shipito logo without our written approval. We are looking for partners around the world who will run Shipito website in different languages, but only after a proper agreement is in place. They must provide the payment partners service.
    No, unless you get a written prior approval from Shipito.
    We can pay you by PayPal, check, or transfer funds to any Shipito account. Just select the proper option on your affiliate account. It takes 7 - 10 business days to process affiliate payments. Check payments are at your own risk in the case that the check gets lost.
    Earn discounts and benefits by signing up for an Annual Membership
    Shipito Member Rewards
    Earning Rewards Points
    Member Rewards Benefits