חזרה לשאלות ותשובות

שאלות ותשובות

מתחילים
No, there is no sign-up fee, and no credit card required at sign up. We offer a Free Account and a Premium Membership can be purchased monthly or annual. If you select our Premium Membership, we do not charge membership fees until your first shipped package or assisted purchase. The Premium Membership is $10 USD a month or just $60 USD annually.
Immediately after completion of signup and email verification. Simply use your new Shipito address when checking out at any online retailer and send your first package our way.
The form is required by the USPS (United States Postal Service) for all letters, magazines, and newspapers, that require forwarding.

  • The form must be completely filled out and signed by you, with signature notarized by public notary. Also, Send the original together with 2 forms of I.D. For example, driver license and passport.

  • Mail the form to:
    Shipito LLC,
    3501 Jack Northrop Ave,
    Hawthorne, CA 90250 USA

    Download form 1583 for our Hawthorne Warehouse (PDF)
    Download form 1583 for our TualatinWarehouse (PDF)

    Need instructions? Click here

    You will be given a unique suite number, which can be used in any of our warehouses.

    With a Free Account, your default address is our California warehouse which offers 7 day package storage duration. You may also ship to our warehouse in Austria.

    If you choose a Premium Membership, your will be given a default address in our sales tax free Oregon warehouse. However, you may choose to ship to any of our warehouses. As a Premium Member you will also receive 45 or 60 days of storage at any warehouse.*

    *Storage depends on your Membership Level
    Customs in some countries, require a Tax ID to be printed on the commercial invoice of a package. A warning will be displayed on your account when selecting a shipping method for the package if a Tax ID is required. The Tax ID needed may be your personal Tax ID or your business Tax ID depending on your country's requirements.

    To enter your Tax ID to your profile, please follow the steps:

    1. Login to your account
    2. Select "My Membership"
    3. Select "Modify Address Book"
    4. Edit your current address OR “Add New Address”
    5. You will see the option to enter TAX ID on the bottom right corner.
    Below you will find a screenshot of a typical checkout screen and how to enter your unique Shipito U.S. address. If you have a question about using your Shipito address on a retailer's site, please submit a support ticket through your Shipito account and our agents will be happy to assist you.

    We do not provide a domestic U.S. phone number, but you can create your own. Below you'll find some recommendations of where you can obtain a U.S. phone number:


    Shipito provides your very own U.S. address with a unique suite number. You can purchase from online retailers around the world and ship to over 220 countries and territories. If you are unable to ship to our warehouse, or if your order is canceled by the retailer and they tell you that that they will not ship to us, please contact us.

    We also offer a very convenient Assisted Purchase program where we can shop on U.S. websites for you.


    U.S. State sales tax depends on the retailer you order from and the warehouse you ship to. Our Tualatin, Oregon warehouse is completely sales tax free because the state of Oregon does not charge U.S. sales tax. You will pay taxes for the state you are shipping to when you purchase the item. You will pay your countires taxes when the item arrives in your country.
    חבילות
    מהו משקל ממדי (DIM)?
    לקבלת מידע מדויק ביותר, עיינו בדף 'שיטות משלוח'.
    Yes, there is a heavy package surcharge applied to any package 30 lbs or heavier.

    Heavy Package Surcharge
    • Over 30 pounds – $10
    • Over 70 pounds – $20
    • Over 100 pounds – $30
    • Over 150 pounds – $50

    UPS Fees
    • International
      • All packages with a weight over 70 lbs will incur a $15 oversized fee.
      • All packages with a max length of 40” or above will incur a $50 additional DIM fee.
    • Domestic
      • All packages with a weight over 50 lbs will incur a $24 oversized fee.
      • All packages with a max length of 40” or above will incur a $50 additional DIM fee.

    כמה זמן ניתן לאחסן את החבילה שלי במחסן?
    האם אני או מישהו שאני מייעד/ת יכול/ה לאסוף את החבילה שלי באופן אישי ממחסן שיפיטו? כיצד ניתן לעשות זאת?
    החבילה שלי "סופקה למחסן", אבל היא לא מופיעה בחשבון שלי. היכן החבילה שלי?
    מה קורה אם שכחתי את מספר הסוויטה שלי בעת ההזמנה עם הכתובת שלי בארה"ב, באינטרנט?
    חברת השילוח, אמרה שאינה יכולה לספק את החבילה שלי. מה קרה?
    האם תודיעו לי לאחר שהחבילה שלי תגיע למחסן שלכם?
    מה עלי לעשות לאחר קבלת החבילה שלי במחסן?
    כן, עיינו ברשימת פריטים אסורים ומוגבלים. הערה חשובה: רשימה זו אינה מקיפה וההגבלות משתנות כל הזמן. אנו נעשה כמיטב יכולתנו לעדכן דף זה כאשר נקבל הודעות מהספק שלנו, אך בסופו של דבר אתם אחראים לכך שהפריטים שתרכשו עומדים בכל ההגבלות של הממשלה והמובילים. לפעמים,נית ןלקנות בארה"ב, אבל לא חוקי לשלוח למדינה שלכם. בדקו עם שירות הלקוחות אם יש לכם שאלה לגבי פריטים אסורים או מוגבלים.
    הקמעונאי שלח לי חבילות רבות, למרות שביצעתי רק הזמנה אחת. האם אתם תחייבו אותי עבור כל חבילה בנפרד?
    רשימת פריטים אסורים
    הבינו את חשבונכם והכירו את אפשרויות החברות.
    Your password must:

    be at least 8 characters long
    contain a lowercase letter
    contain an uppercase letter
    contain a number or special character

    Log into your account then locate your Shipito address under the header section of your account, titled "My Warehouse Address".

    1. Login to your account
    2. Go to "My Warehouse Address"
    3. Select "Copy My Address".
    Your suite number will stay the same no matter which Shipito facility your package is shipped to. Please ALWAYS remember to include your Shipito suite number. If the website offers an address 2 or apartment number space, add your suite number there. If the suite number is not listed on the package, it will create delays, additional fees, content photo charges, and may prevent us from being able to place the package in your account.
    To add a Billing and or Shipping address to you account:

    1. Login to you account
    2. Go to "My Account"
    3. Select "Modify Address Book"
    4. Select "Add New Address" option.

    To change your membership plan:

    1. Login to your account
    2. Go to "My Account"
    3. Select "My Membership"
    4. Choose "Change Membership"
    5. Select the Membership you would like
    Yes, your suite can receive packages under more than one name, however, the name must be listed in the Additional Names section of your account. You can have up to 6 additional names on your account. Please note if you are asked to verify your account you will need to supply the government issued id’s of each name listed on your account.

    To add another name to your account:

    1. Login to your account
    2. Go to "My Account"
    3. Select "Additional Names"

    Finally, type the name and click the "+" to add it to the account
    To open a support ticket:

    1. Login to your account and go to "My Account"
    2. Select "Support Tickets"
    3. Select "New Support Ticket"
    4. Please select the option that best describes your concerns then type your message to us in the text box that appears. Once the ticket is submitted, a customer support agent will review your message and respond to you in 1-2 business days.
    To view your support tickets:

    1. Login to your account and go to "My Account"
    2. Select "Support Tickets"
    3. Select "View Details" next to the ticket you want to view.
    There are several reasons why your account might be on hold. You should have an outstanding support ticket open on your account explaining the issue and what is needed to resolve the hold.
    If you don't see an outstanding support ticket, then please open one.
    If you're looking to cancel your account, we will be sad to see you go. We hope you will give us the opportunity to understand why you would like to cancel your account. You will need to open a support ticket (as illustrated below) in order to initiate an account cancellation. In this ticket, please state the reason for closing your account and any additional information you have in regard to the cancellation. Please make sure you do not carry a balance on your account and that you do not have any package at or on their way to our warehouse. Make sure all packages have made it to you before canceling your account. Once your account has been cancelled and you would like your data deleted, you will need to email Privacy@shipito.com and request your data is deleted. Please include your suite number in your request.
    To change your default Shipito address:

    1. Login to your account
    2. Go to "My Account"
    3. Select "Modify Address Book"

    Please note only accounts with a premium membership may use the Tualatin, Oregon warehouse
    מספר מעקב של ספק השילוח
    עדכוני מעקב
    Shipping Methods
    Returns
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    -
    קבלו הוראות לדרישות מכס או לטופס EEI.
    מכס
    אוסטרליה GST
    China
    New Zealand GST
    למדו עוד אודות השירותים הזמינים עבור המשלוחים שלכם.
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    -
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    באילו אמצעי תשלום או מטבעות מקומיים, שיפיטו תומכת?
    Payments
    3D Security
    Boleto - Brazilian Payment Method
    Refunds
    דווח על חבילה שאבדה, נגנבה או נפגמה.
    תביעות
    ביטוח
    תגובת הונאה
    הצטרפו לתוכנית השותפים של Shipito ולמדו כיצד להרוויח כסף עבור כל חבר חדש שהפנתם!
    To sign up for the Affiliate Program:

    1. Login to your Shipito Account, if you don't already have one you will need to create that first.

    2. Go to the My Account

    3. Scroll down to "Register for an affiliate account"

    4. Click "Create My Affiliate Account"

    5. You will now be able to see your affiliate link under "Affiliate Home"

    6. Copy that link and start sharing it anywhere you think people will use it


    Earning money with the Shipito Affiliate Program is easy. When you sign-up for the program you will be given a URL which includes your affiliate ID. Share this URL as a hot link on your website, social media, blog or wherever you plan to promote Shipito. When your followers click on the link, and sign up for a Shipito account they will be credited to you account. Once they ship a package you will earn 10% of the shipping fees. As that customer ships more packages you will receive additional money at certain intervals. To learn more click HERE.
    When you sign up for our affiliate program you can use links with an affiliate ID or register your domain name in your affiliate account. When you register your domain name we have to be able to verify your ownership through WHOIS. You cannot hide your identity with privacy settings. Once you register your domain name our database will monitor every referral from your website and it will stay in our database for 60 days. If the customer makes the registration within 60 days it will be counted towards your affiliate commission.
    No, unless you get a written prior approval from Shipito.
    NO. Do not create a Shipito website. We do not allow using SHIPITO name in any URL or domain name without written prior approval from us. We also do not allow using the Shipito logo without our written approval.
    Your affiliate commissions can be paid out to a PayPal account or transfer funds to your Shipito account. Just select the option you want when logged into your affiliate account. It takes 7 - 10 business days to process affiliate payments. The minimum amount that can be requested for payment or transfer is $20 USD.
    Shipito
    אודות תוכנית התמלוגים של שיפיטו
    להרוויח נקודות מתמלוגים
    הטבות חברי נקודות תגמול