Shipito.com offers a service for package/ mail forwarding  from U.S.A. to any country in the world. Shipito.com is owned by Eastbiz Corporation, located at: 2972 Columbia St., Torrance, CA 90503. Prices and description of our services are published on our website www.Shipito.com

Privacy policy

Shipito will not share, rent or lease your personal information to any third party for their independent use or benefit.  Information we collect from you is used to process your orders, ship products, verify accounts, which is basically what we need to do our job. We don't save or store credit card numbers to further protect your security and privacy.

1. Shipito is  not responsible for the actual shipping service, which is chosen by customer (FedEx, USPS, etc.). All terms and conditions of selected shipping service (USPS, Fedex, etc.)  applies to customer. Customer is responsible for customs duty in his/her own country and all shipping charges (even if assessed later by carrier); said duty or charges are in addition to the fees earned by Shiptio for its package/mail forwarding service. Shipito serves as a shipping agent for customer. Shipito's  responsibility for shipped packages shall not exceed the amount of handling fees (excluding actual shipping fees).

Shipito  does not guarantee delivery of packages which do not comply with the import regulations of the country to which they are sent or U.S. export regulations. It is a responsibility of customer to find out the regulations for their shipments.

2. Storage of packages: INDIVIDUAL PACKAGES must be ready (paid postage and completed customs info) for forwarding within 7 days. Shipito will notify customer about a new package by email.   Customer must pay postage fees within 7 days. Otherwise Shipito.com will charge $1 (for package up to 30 lbs), $2 (up to 70 lbs), $3 (up to 100 lbs), $4 (up to 150 lbs) or $5 (over 150 lbs) per day for storage of each package. VIRTUAL MAILBOXES allow free storage for up to 45 days. Consolidated packages must be mailed within 3 days after consolidation. Otherwise above storage fee applies. You cannot place any special requests on already consolidated package (photos, etc.). Such requests have to placed on individual packages before consolidation or through special requests placed on consolidation page.

3. Individual packages are sent in their original packaging (as they are received). When ordering from online stores be aware that especially big purchases might be divided into several packages. You will be paying $8.50 per each individual package. If the package must be divided into two packages (for example oversize package) you will pay $8.50 for each package. Individual packages do not allow for consolidation.

4. VIRTUAL MAILBOX - allows for consolidation of packages. We will take several packages and consolidate into a larger box (26 x 13 x 13 inches, USPS limit box).  This way customers saves on postage. Shipito is not responsible for missing content of any package due to the consolidation request. Customer has an option to let Shipito.com check content of each package during consolidation request (through special request) to make sure all items are included. Shipito doesn't recommend consolidation of packages bigger than USPS limit. Big and heavy packages increase risk of damages. Shipito will consolidate bigger package only on customer special request, but will not bear any responsibility for shipping damages. Consolidated packages should be mailed out in three days otherwise storage fees apply. If you ask for re-consolidation of already consolidated package the fee will be charged again.

5. Customer must make payments for postage and deposit  payments from his/her own account(s), the account must be under the same name as the Shipito.com account. Shipito.com reserves the right to put account on security hold due to the discrepancy on any account. Such hold can be for any period up to 45-60 days which Shipito investigates if payment is legitimate. Customer is required to provide copy of two valid identification documents and notarized form 1583. Duplicate accounts are not allowed (for example multiple accounts all paid from the same PayPal account).

New accounts have monthly spending limit set up. You can see your current spending limit on your account. Your limit will rise as you will use our services (you will get $10 increase for every sent package or assisted purchase). You can always send us a wire transfer if you want to make bigger purchase (deposit paid by wire transfer is not included in the monthly spending limit) . You can also increase the limit by providing notarized form 1583 and two copies of your id (see the form 1583 on your account). We do not allow duplicate accounts.

6. Customer must supply mailbox/suite number on each package . Once your account is activated you will receive information about the address and box number in which to send your packages. Customer must immediately notify Shipito in case incorrect package is received. Shipito will reimburse the customer for shipping to the correct address.

7. Customer authorizes Shipito to open packages if there is a suspicion about content of the package (illegal goods) or any practical reason (package is damaged or oversized and needs to be re-packed).

8. Payment for virtual mailbox is not refundable. Payment for deposit or postage is refundable. We charge $5 administrative fee per each individual payment/order refunded and cost of refund (for example bank fee for wire transfer). Eastbiz will charge $35 fee for every chargeback (reversed payment by credit card or PayPal) on customer account.

9. Shipito charges 4.3% incoming payment fee on credit card and Paypal payments. Wire transfers are not charged 4.3% fee, but only $16 incoming wire transfer fee.

10. Shipito do not receive letters into client's mailbox by default (all letters are trashed). Client has option to change this on client account. Notarized 1583 must be on file for receiving letters. Notarized 1583 must be on file to receive any mail or packages delivered by USPS to client account.

11. By agreeing to these terms customer is appointing Shipito as the agent  for the performance of customs clearance, preparation of shipping documents, with full power of attorney to act as such an agent of Shipito's Customer to the extent allowed by law for the specific purposes enumerated in this Section, including without limitation preparation of a certificate of origin, an SED, airway bill or any other document required to ship merchandise to customer. The customer must acknowledge that it has a duty to and is solely liable for providing all information required by United States' laws and regulations, including without limitation, information required by 15 CFR sec. 30 and maintaining all records as required under the customs or other government agency laws; Shipito assumes no responsibility to act as a record-keeper or record-keeping agent for the either the customer or the USPPI. The customer is responsible to supply to Shipito all information regarding the USPPI, including its name and employer identification number (EIN), and the ECCN, Schedule B classification and all other information required under a routed export transaction as described in Title 15, Code of Federal Regulations, Part 30, the Foreign Trade Statistics Regulations (FTSR).

Shipito shall not be responsible for any damage from an  error or omission arising from customer providing false or incorrect information or for failing to provide all necessary information.

12. Customer shall indemnify and hold Shipito harmless from any and all claims, including  legal fees incurred in defending against said claims,  from third parties arising out of  the transmission of the package/mail sent by customer through Shipito.

13. Assisted purchases. Shipito is not responsible for goods ordered through Assisted purchase program. Shipito sole responsibility is as an agent working on behalf of customer and making a purchase based on customer instructions. Shipito is not responsible for quality of goods, warranties, delivery issues, back up orders, etc. Assisted purchase fees are described on our website. Shipito is not responsible if purchase cannot be make with the store for any reason.

14. General Lien.  Shipito shall have a general lien on any and all property (and documents relating thereto) of the Customer, in its possession, custody or control, for all claims for charges, expenses or advances accrued by or incurred by Shipito in connection with any mail forwarding service provided to Customer and if such claim remains unsatisfied for 6 months Shipito may sell at public auction or private sale, without further notice to Customer, the goods, wares and/or merchandise, as may be necessary to satisfy such lien. Shipito shall apply the net proceeds of such sale to the payment of the amount due to Shipito.  Any surplus from such sale shall be transmitted to the Customer, however the Customer shall be liable for any deficiency in the net sales proceeds to payoff the amount owed to Shipito.

Our policies
Sometimes we have a hard time to locate some package in our warehouse. We might need more time to locate it and we cannot offer any additional compensation for the delay. If such package cannot be included in consolidation we are liable for the cost of consolidation, but not for the postage cost for sending the package individually. If we send package to the wrong address then we do everything to get the package to the correct customer. We will cover the cost of shipping and handling, but will  not compensate for delays or inconvenience. If we cannot get package to the correct person we will compensate for the content, our fees and postage. We process such claims in 30 days.

Package delivered to Shipito warehouse not entered in customer account. Customer must file a claim within 10 days of the delivery using their online account (click on file a claim).

Insurance claims for lost or damaged packages during shipping. Unless you didn't purchase a shipping insurance we will not process any claims for damages or lost during the shipping.

We remove all catalogs during consolidation. Catalogs are heavy and most of the customrs want them removed.

ACKNOWLEDGMENT BY PRIVATE MAILBOX SERVICE CUSTOMERS

This acknowledgment is required by Section 17538.5 of the Business and Professions Code.

Any person obtaining private mailbox receiving service in the State of California must read and acknowledge receipt of the following statement, which is to be kept on file at this CMRA and will be made available, upon demand, to the Department of Consumer Affairs or any law enforcement agency conducting an investigation.

By requesting and obtaining use of a private mailbox receiving service in the State of California, I acknowledge that:

1. I am obligated to disclose my actual home address or place of residence on a USPS Form 1583 or other form as may later be developed and I further agree that I will provide prompt written notice to this CMRA of any subsequent change in my home address or place of residence.

2. By signing below, I irrevocably authorize this CMRA to act as my agent for service of process to receive any legal documents that may be served upon me.  This authorization shall continue from the date of this agreement until two years after my mail receiving service has been terminated.  I understand that this CMRA will (A) place a copy of the documents or a notice that the documents were received into my mailbox or other place where I usually receive my mail, unless my mail receiving service has been terminated, and (B)
send all documents by first-class mail to the home or other address last known to the CMRA.

3. I further acknowledge that I understand that use of a private mailbox receiving service for commercial purposes in the State of California requires the user to comply with all applicable laws, including Section 17538.5 of the Business and Professions Code and laws prohibiting unfair competition and false advertising as set forth in Sections 17200 and 17500 of the Business and Professions Code.  Violation of these laws may result in criminal or civil penalties or both.  I understand that the United States Postal
Service Form 1583 that must be prepared for each private mailbox receiving service customer shall be delivered to the local United States Post Office and a copy of the form must be retained by this CMRA and made available upon demand to the Department of Consumer Affairs or any law enforcement agency conducting an investigation.  I hereby agree to accept and abide by the foregoing requirements.

By ordering our service you are electronically signing and acknowledging the above terms.