Frequently Asked Questions Sign Up Questions
Is this a PO BOX address?
Is your service available to customers in my country?
Shipping & Services
How much does it cost to ship a package to my country?
What services do you offer and what are the fees?
Can you consolidate my packages into one bigger package?
What if the package is too big for shipping by USPS?
How do you fill out custom declaration for each package?
Do you provide the COD (Collect on Delivery)?
Can I receive mail (letters, catalogs, magazines) too?
How will Shipito know the package is mine?
Should I notify Shipito of any incoming packages?
Can I add an additional name on the account?
How to file a claim for lost package?
Payment methods & billing
What are your bank account details to send money by wire transfer?
What is a spending limit on new accounts?
What is the deposit for?
Are there any bank fees?
Shopping
What phone number should I use when placing an online order? Security & fraud prevention
What if my account is on security hold? Can I use someone else's credit card or Paypal account?
I am a merchant who shipped product to your customer and got a chargeback.
Other
What does the Silver, Gold and Platinum status mean?
Additional Shipito locations
Is this a PO BOX address?
Many sellers do not ship to PO BOX addresses. The reason is that FedEx, UPS and DHL do not deliver packages to PO BOX. Our address is not a PO BOX address. We are a regular office building and warehouse staffed with full time employees from 9.00 AM till 6.00 PM Monday through Friday, therefore there is always someone available to receive incoming packages. Just because part of your address is mailbox or suite number does not mean it is a PO BOX address.
Is your service available to customers in my country?
Our service is available to customers all over the world except Iran, North Korea and Sudan. Please check shipping restrictions for your country (FedEx or USPS).
How much does it cost to ship a package to my country?
We offer inexpensive USPS Express or Priority Mail. We also offer shipping by FedEx with huge discounts. You will receive an exact shipping quote once we receive, weigh, and measure your package. To receive a free quote, please use our Shipping Calculator. Enter your country, the weight of the package, and ZIP codes. We also offer shipping by container (limited countries). You can select how each package will be sent. Just log in to your account and change shipping method. Postage is automatically recalculated.
What services do you offer and what are the fees?
We have plans. One for INDIVIDUAL PACKAGES and VIRTUAL MAILBOX. See more details here. You can upgrade to VIRTUAL MAILBOX anytime you want. And you can also downgrade to INDIVIDUAL PACKAGES and pay no monthly fees. All changes can be made on your account. Your mailbox number will remain the same.
We offer other additional services. You can request SPECIAL INSTRUCTION for each package on your account. For example, if you want to check whether or not a particular store included all items in your purchase, or if you want us to check if the package is in good shape (electronics, notebooks, cameras, etc.). Another example of special instruction is helping with returns, warranties issues, etc. Click here for our service Terms & Conditions.
Can you consolidate my packages into one bigger package?
Yes, we can consolidate package as long you signed up for our VIRTUAL MAILBOX plan. If you have signed up for our INDIVIDUAL PACKAGE plan, we do not offer consolidation. Virtual Mailbox costs only $50 per year and you can upgrade anytime. Please use this order form and log in using your existing log in credentials. Your mailbox number will stay same.
What if the package is too big for shipping by USPS?
If the package is over the weight or size limit for USPS we will send it by FedEx. We have negotiated great discounts with FedEx, but it is still more expensive than USPS, so please be aware of that if are planning to send larger packages. We also offer oversize service for some packages. Just let us know when such package arrives.
How do you fill out custom declaration for each package?
When we receive new packages, we will notify you by email. You will need to log in to your account. There you will see what has been received and you will be able to update information for customs (description, value, etc.). See our tutorial about filling out customs declaration.
Please note, a correctly filled customs declaration is your duty and responsibility. If you are not sure what is inside the package (if the merchant divides one purchase into multiple packages), we can open it and check the content. Use Special Request when you login to your account.
Do you provide the COD (Collect on Delivery)?
We can complete assisted purchases for you and forward any package to your home address, however, we do not provide COD forwarding.
Can I receive mail (letters, catalogs, magazines) too?
Yes, but first change the setting on your account for your services to include receiving mail too, otherwise the mail will be discarded. We also offer FAST MAILOUT option for letters and magazines with lower mail out fee of just one dollar.
How will Shipito know the package is mine?
As soon as you complete you registration, we will assign a mailbox number to you. You will use this box number with your name and our address as the shipping address. Once any package arrives we will see your name nad mailbox number on it. We will notify you by email and you will also see the package on your acccount.
Should I notify Shipito of any incoming packages?
You do not have to notify us of any incoming packages. We will notify you by email as soon as we receive the package because it is necessary to fill the customs declaration (description, value and item count).
Can I add an additional name on the account?
Yes, you can. There is no additional cost. Just add them on your account under OTHER NAMES. These must be real persons and we reserve the right to require notarized 1583 form and two copies of ID for additional persons.
How to file a claim for lost package?
Please read this tutorial explaining how to file a claim for not delivered package. It applies to package not delivered to Shipito warehouse or packages not delivered to you. In case you have a concern that package has missing items we need a proof that items are really missing (confirmation of loss of weight from your local customs or postal service) or pictures taken from package while it was still in our warehouse (pictures can be taken for only $2 with special request).
What are your bank account details to send money by wire transfer?
Name: Eastbiz Corporation
Account name: Eastbiz Corporation
Account number: (you will see it on the order form when making deposit payment)
SWIFT: CITIUS33
Bank info: Citibank
Address: 3812 Sepulveda Blvd., Torrance, CA 90505
We do not provide an IBAN number as it is not used by U.S. banks.
We charge $16 incoming wire transfer fee. Do not send too small amounts.
What other payment methods do you accept?
We accept credit cards (except in certain countries), Paypal, check/money order and wire transfer. Always submit payments through our order forms only. Just log in to your account and click on ADD DEPOSIT. For payments over $500 please use a wire transfer otherwise the payment might be held for longer period of time to clear. The order form will automatically offer accepted payment method.
What is a spending limit on new accounts?
Every new account has a spending limit. That means how much you can spend for postage or other services. Your spending limit will rise as you use our services. You can always send us a wire transfer if you want to make bigger purchase (deposit paid by wire transfer is not included in the monthly spending limit). You might need to send a wire transfer to ship the first package. You can also increase the limit by providing notarized form 1583 and two copies of your id (see the form 1583 on your account). Original notarized FORM 1583 will increase your limit by 50%.
What is the deposit for?
If you would like to use our services more frequently, you can pre-pay postage by using the deposit option. This way you don't have to pay for every package separately. Log in to your acccount. There you will see your current balance and link for paying an additional deposit, or you may use this direct link for paying postage.
Are there any bank fees?
We have straightforward pricing. There is a 4.3% bank fee only on postage or assisted purchases if you pay by Paypal or credit card. We don't charge the fee on payments for our services, but only for shipping cost. The reason is that sometimes postage can be expensive. For example postage for one package can cost $200. We charge $8.50 our fee for forwarding the package. But the credit card company will charge us 4.3% for any incoming international payment, so we will receive only $8.50 and pay $8.60 in bank fees. The fee cover the cost of receiving the banking charges.
If you don't want to pay the 4.3% bank fee please send us a wire transfer. We will automatically add 4.3% to any wire transfer payment and charge only $16 incoming flat fee for receiving the transfer.
What phone number should I use when placing an online order?
When placing an order online you will need to use the same phone number that is on the billing credit card. Stores use the phone number that you provide to verify billing information and to verify your order. If the store calls us we are unable to do either of these things and this will most likely result in the cancellation of your order.
What if my account is on security hold? Can I use someone else's credit card or Paypal account?
The name on the credit card/Paypal account must match that on the Shipito account. If account holders on the payment account do not match that on your Shipito account, your account will need to be fully verified (notarized 1583 from both Paypal/credit card owner and Shipito account holder). We will close accounts in case we are notified by merchants that a stolen credit card was used.
There are few legitimate exceptions and we allow them only if you provide notarized form 1583 from both you (account owner) and person making payments on your account. The original form must be notarized and mailed to us with two forms of ID (driver license, passport).
1583 form, copy of two forms of IDs is required by USPS (American postal service) in case you want to receive packages or mail by USPS shipping method. Log in to your account and print pre-filled 1583 form. Sign and notarize your signature and mail original with two forms of ID as soon as possible.
If we receive a chargeback, and it is found that a third party credit card or Paypal was use, your account will be closed immediately.
I am a merchant who shipped product to your customer and got a chargeback.
Store owners, please contact us immediately if you are a victim of credit card fraud. If we find that a stolen credit card was used, we immediately send packages back to you. We have zero tolerance policy. Fraud accounts are immediately cancelled.
We also offer a program where we can guarantee you all sales if they are purchased directly by us. Don't loose international sales and let us keep the risk of accepting international payments.
What does the Silver, Gold and Diamond status mean?
You might have noticed a small icon next to your name in your Shipito account. We recognize top customers with Gold, Silver and Diamond status. If you reach certain level in your monthly shipping volume you can achieve such status. There will be different benefits available for each status. We also have a special status (Potato), which removes shipping discounts from the shipping account for customers we have difficulty to continue serving. See our forums if you want to discuss this topic.
Additional Shipito locations
Verified customers can obtain additional addresses to receive their packages. Services might be limited (for example no consolidations or repacking). After you send at least five packages through your account and get it 50% verified you will see the additional shipping locations/addresses. See more information in the forums.
Please email us with your questions.
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