Customs

  • What is an EEI form and do I need one?

    An Electronic Export Information form or EEI is a U.S. Customs form required If the value of any item in your package is over $2,500 USD. If the value of the shipment's contents exceeds $2,500 USD, we can only ship DHL or FedEx due to import and export regulations.

    If you are used to the term SED form, the Shipper's Export Declaration is the former name of what is now an EEI form.

    We charge a $40 USD flat fee if you'd like us to prepare your EEI form.

  • What do I declare, gift or merchandise?

    The option you declare is ultimately up to you. If you received the item as a gift or are sending the item to a recipient as a gift, you would mark "gift" on the customs declaration. In all other cases, you would select "merchandise."

  • What if I received the item for free or as a gift?

    If you received an item for free, you must still declare a value for the item. The minimum amount required for the declaring an item is $1 USD. If you received the item as a gift, you would declare the retail value.

  • Is the value in USD?

    Yes, the value must be in United States Dollars (USD).

  • Is my package subject to duties and/or taxes?

    Yes, you are financially responsible for any duties and/or taxes incurred. We suggest that you contact your local customs office for more information as duties and taxes are dependent on the destination, provenance and value of items shipped. These regulations are subject to change at any time.