The following information is for general information only. We support only shipping methods shown in our shipping calculator. The shipping methods might be different based on each warehouse location and your country. Always check the calculator for the dimension and weight before you ship package to us.
All the rules and conditions of each shipping company apply to customer. Visit each shipping company website for complete information.
- USPS Express Mail – fast, inexpensive and reliable with tracking
- USPS Priority Mail – cheaper, little slower with tracking
- USPS Flat rate box and Flat rate envelope – Flat rate, Max 20lbs. No Tracking for Small Flat-Rate Box and Flat-Rate Envelope.
- USPS First Class Mail – no insurance, no tracking
- FedEx – very fast and reliable (we offer huge discounts negotiated on behalf of our customers).
- DHL – very fast and reliable, large discounts
- TNT – very fast and reliable, large discounts
- Russian post via Berlin (Standard Parcel) – inexpensive, but very reliable shipping method to Russia
- FedEx Freight – for heavy or oversize packages
- Airmail Economy – cheap method fo inexpensive items
- Airmail Priority – cheap method fo inexpensive items, little faster than Economy
- Boxberry Courier – fast and reliable courier service to Russia
- MPS - Multiple Piece Shipment – more savings when shipping multiple packages to the same address with DHL, TNT and FedEx
Every customer can login to his/her account and change the shipping method for each package.
USPS Express Mail
Relatively fast and reliable with tracking. Our contract with USPS doesn’t allow guarantee for speed of delivery. Very good option for expensive packages because insurance is cheaper than on Priority Mail. Size limitations depending on country. Maximum length is usually 36″ (some countries allow 60″). Length + (2 x width) + (2 x height) less than 79 inches (some countries allow less than 108 inches). Tracking is not very reliable. Sometimes package still shows as on the way, but it is already in customs in the target country. It is recommended to contact your local customs office when looking for a package. USPS tracking number often work with your local country postal service tracking.
USPS Priority Mail
Slower and cheaper than Express Mail. Offers tracking. Size limitations depending on country. Size limitation is 42 inches maximum length (some countries 60 inches). Length + (2 x width) + (2 x height) less than 79 inches (some countries allow less than 108 inches).
Tracking is not very reliable. Sometimes package still shows as on the way, but it is already in customs in the target country. It is recommended to contact your local customs office when looking for a package. USPS tracking number often work with your local country postal service tracking. We recommend FedEx for the most accurate tracking.
USPS Flat rate box and Flat rate envelope
USPS Flat rate boxes are a great way to save on Heavy packages, as long as the package does not exceed 20 pounds (9.07 kg), or 4 lbs. for Flat-Rate Envelope. USPS offers different options:
- Flat Rate box 1: 11″ x 8-1/2″ x 5-1/2″ (27.94 x 21.59 x 13.97 cm)
- Flat Rate box 2: 13-5/8″ x 11-7/8″ x 3-3/8″ (34.60 x 30.16 x 8.57 cm)
- Large Flat Rate Box: 12“ x 12“ x 5-1/2“ (30.48 x 30.48 x 14 cm)
- Flat Rate envelope: 12.5″ x 9.5″ (31.75 x 24.13 cm). Max. weight 4 lbs.
Note: When shipping lighter Items such as clothing, Regular Priority Mail is more economical.
Tracking and insurance is not available for Priority Mail International Small Flat-Rate Box and Flat-Rate Envelope.
Flat rate box can be selected only through Special request on your account.
USPS First Class Mail
No insurance and no tracking available. Please use it only for low cost items as we are not able to insure the First Class mail packages.
Very fast and very reliable. Offers better tracking than USPS. We offer both FedEx Priority and Economy service. Size limits: Max. length 108 inches. Length + (2 x width) + (2 x height) less than 130 inches. Our contract with FedEx doesn’t allow guarantee for speed of delivery due to the discounts we get.
If you use FedEx please pay attention to tracking number. FedEx will attempt to contact you regarding customs duty in your country. You either have to clear customs yourself or authorize FedEx to do it for you. You will do it with your local Fedex branch. Call them once you see your package arrived in your country. If the FedEx is not able to contact you they might keep package for 5 days and either send it back or destroy it. Due to the high cost of sending it back (usually triple of our rates) we strongly recommend that you keep track of incoming packages and communicate with FedEx. Bigger packages might be sent through FedEx freight.
Very fast and reliable method. DHL quotes are shown in the calculator if it is available in selected Shipito location. Customer is responsible to make sure no restricted items are being shipped. DHL list of restricted items.
TNT is available if you can see it on the shipping calculator. We offer two different service levels, TNT Express (2-4 business days), and TNT Economy (4-6 business days). Delivery from Tualatin, OR and Minden, NV locations may take 1-2 days longer than from California.
Please note, that TNT Express is cheaper and faster than TNT Economy to some countries. This is because TNT Express rates are highly discounted, discounts for TNT Economy are not that high.
TNT terms and prohibited items list. Shipito customers are responsible to find out if the items can be shipped by selected shipping method.
Russian post via Berlin (Standard Parcel)
Packages are sent by airplane to Berlin, all of the rules and restrictions for shipping by air must be followed. Then packages are put on a train to Moscow from where it is delivered to local branch of Russian post office. Each package has a tracking number which will start working after the packages arrives in Berlin and is cleared through EU. You can track your package here (just allow at least 10 business days). Weight limit is 44 lbs. No size can be longer than 105cm and sum of all three sizes should not be more than 200cm. This shipping method works the best for heavier and smaller packages. For example heavy 26″x13″x13″ box gives you better rate than 36″x17″x17″ box. Insurance for lost or damages is 3% from product value with $2,500 maximum. Packages with Lithium batteries are OK but limited to 2 Lithium Batteries per package (more batteries of type PI966 and 967 can be included only if they are installed in the devices).
DELIVERY from Berlin to Russia: About 2-3 weeks, for cities located in the center and on the right side of the country. It might will take about 4 weeks until parcel has reached regions like: Kamchatka, Magadan and Khabarovsk. Unfortunately there is no guarantee about speed of delivery and we think this will be not very fast shipping method (due to the transport from U.S. to Berlin plus the above delivery times for Russian post).
For packages with billing weight over 150 lbs (68kg). This can be either dimensional weight or real weight. Also can be used for multiple packages, which can be placed on pallet and shipped to you.
When checking the quotes please consider that weight of pallet and packaging material must be added to the total weight. FedEx freight will deliver to your address (should be commercial address). They will deliver to side walk. You are responsible for inside delivery and unpacking. Light and big packages might be mailed without pallets.
Maximum size for FedEx Freight is 119 x 80 x 70 inches (302 x 203 x 177 cm), maximum weight 2200 lbs (997 kg).
Inexpensive options for smaller packages up to 4.4lbs. Perfect for books, magazines, CDs, t-shirts, etc. There is no tracking available. Packages are sent through postal wholesale network (ISAL, IPA) and will most likely come by regular post in your country. This is very similar to sending regular letters. Airmail Economy cannot be insured and tracked with exception to few countries (see calculator).
Any dimension must not exceed 24″, and sum of all dimensions (L+W+H) must not exceed 36″.
Packages are routed through Europe post offices (that’s why it might take longer time for delivery). Insurance is available for Airmail Priority service except few countries with high loss rate (see our calculator). Package travels from our California warehouse by air plane to European post office (usualy Belgium or U.K.). Then they travel to your country are and are delivered by your post office (usually through E.M.S. service). There is no website where you could track the Airmail package. If you need tracking use different shipping method.
Maximum length is 59 inches, maximum combined dimensions (length + girth, or L + 2xW + 2xH) must be less than 118 inches, minimum weight over 4.4 lbs and maximum weight is 44 lbs. Maximum value of shipped products less than $400.
Boxberry, our new courier service to Russia. Very fast shipping 8-12 days, depending on your location in Russia. Damage + Delivery insurance is available for extra charge of 3% from the product value.
Packages are picked up in our Hawthorne warehouse once a week, on Friday. Then we fly them from LAX airport to VKO airport, where Boxberry will take care of the express customs clearance and delivery throughout Russia.
All packages need to be mailed out until Thursday 3PM PST Time for Boxberry courier.
Packages from Tuatlatin, OR warehouse or Minden, NV warehouse will need additional 2-3 days to be transported to CA.
If you are sending electronics, please check whether your product is certified for import to
Russia here: http://www.tsouz.ru/DB/ENTR/NOTIF/Pages/default.aspx
If you can’t find your product there, please choose different shipping method.
MPS - Multiple Piece Shipment
You can get even bigger discounts on TNT, FedEx and DHL when you ship two or more packages at the same time. Additional discount can be up to 30-40%. See more information on MPS information page.
Mailing condition for all packages
If the value of any item in the package is over $2,500 we can only ship by DHL, FedEx or TNT due to the complicated regulations and reporting (EEI Electronic Export Information – SED Shipper’s Export Declaration), which applies to shipping items with value over $2,500. In case you want us to prepare EEI we charge $40 flat fee.