*  There are two ways to make a payment through your account. Both options appear in your Account balance window. You can either click the  Pay Link next to your Total amount due; Or you can click on add next to your Remaining deposit. 

*  After you click "add" Or "Pay", a payment screen will appear; the payment process contains 3 simple steps:

1. Amount you wish to pay

in the first step, simply enter amount you wish to add to your account. It is prefilled with your amount due by default, but you can add more. Minimum amount is $5.



 

2. Select your payment method

Then you will be able to select, which payment method you want to use. We offer three options, however some of them are available only for certain conditions. Available payment methods:

*Wire Transfer is available only for payments over $50, additional bank fees $16 apply for payments below $350.

After you select your payment method, please complete the payment process by following instructions on the screen.

• Credit card - you will be asked for the credit card number and billing information
  
  
  
• PayPal - you will be redirected to PayPal website, where you will confirm your payment
  
  
  
• Wire Transfer - payment instructions will be displayed on the screen.

Keep in mind that we do not accept payments from third parties. Our security system checks every payment for accuracy. If there are any discrepancies in the name, address, postal code, or any of the payment information entered, we will ask for additional documentation to verify the payment ( Photo IDs, copies of card, etc).

Please make sure that the name on the card or Paypal account match the name on your Shipito account in spelling. If there is a middle initial or prefix or suffix, it has to be entered in the payment window and has to match the shipito account.

Please make sure that the Paypal account info is in English letters.  Foreign characters cannot be translated by our system, and will cause the payment to be held until it is verified.

In some cases, you may notice a payment is debited from your credit card, but not reflected in your account. That happens if the credit card processing company placed your funds on hold for security reasons while they verify the payment. The process takes two to three business days, after which the funds are either transmitted to us or returned to the card depending on the results of their investigation.

 Sometimes the system will display an error message when trying to make a payment. That is also because the credit card processing company found a discrepancy with the payment, We recommend either using a different card or contacting your issuing bank about the problem.  We cannot manually process a card that is being refused by the system.